Brugg
IT Service Manager (m/f/d)
- 09 October 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 5200 Brugg
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Manager (m/f/d)
How do you actively shape the energy future? Our Rocken partner is a leading energy producer and an international pioneer in energy trading as well as in the marketing of renewable energies. With a broad portfolio from hydropower to solar and wind energy to innovative digital solutions, the company drives sustainable energy supply forward. The field of activity covers the entire value chain – from production through networks and distribution to customised energy solutions and services for customers. Supply security is as much a focus as innovative approaches in the areas of hydrogen, batteries and cybersecurity. The working style is characterised by technical excellence, interdisciplinary collaboration and the clear goal of advancing renewable energies. Are you ready to take responsibility in a dynamic environment and make a real impact? Then our Rocken partner looks forward to your application.Role:
Manage services, ensure quality, improve structures: We are looking for an experienced individual who not only manages IT services but actively shapes their quality, efficiency and further development. Those who combine ITIL, governance and modern service management methods with strong organisational talent will find a responsible interface function here.
Responsibilities:
Responsibility for the quality, stability and continuous development of defined IT services
Management of the entire service lifecycle from introduction to optimisation and retirement
Establishment and further development of ITIL-based service management processes
Management of incident, problem, change and request management
Definition and monitoring of service level agreements, KPIs and service quality metrics
Analysis of service performance and derivation of concrete improvement measures
Coordination of internal specialist departments, IT teams and external service providers
Building transparent governance structures and clear responsibilities
Ensuring compliance, risk and documentation requirements in service operations
Planning and management of IT resources according to capacity, priorities and project portfolio
Identifying capacity bottlenecks and early coordination of appropriate measures
Moderation of service reviews and management meetings
Preparation of service metrics and decision-making bases for stakeholders
Identification of automation and optimisation potentials within ITSM
Further development of ServiceNow or comparable ITSM platforms
Establishment of continuous improvement according to Continual Improvement and Lean principles
Qualifications:
Several years of experience in IT service management, service delivery or service management
Sound knowledge of ITIL and modern ITSM methods
Experience in governance, service level management and process optimisation
Practical experience in resource and capacity planning for IT teams
Understanding of incident, problem, change and request management
Experience in managing internal and external service providers
Confident handling of KPIs, SLAs, OLAs and service reporting
Ideally experience with ServiceNow, Jira Service Management or comparable platforms
Strong analytical and organisational skills
Ability to coordinate different interests and make clear decisions
High sense of responsibility and strong communication skills
Enjoy questioning structures and making services measurably better
Benefits:
- Attractive benefits in case of illness or accident
- Flexible working hours
- Home office
- Market- and performance-based salaries
- Above-average holidays and days off
- Contribution to or takeover of public transport subscriptions
- Comfortable office with modern infrastructure
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Brugg
Contact
Joshua de Boers,
+41443852112
