Apprentice Customer Relations Officer - Directorate General of Taxation

Your talent interests us!

Are you motivated by quality training with the canton’s largest employer, interested in public service, and do you enjoy varied administrative tasks in direct contact with users?

Then join us to support the canton in its future developments as an

MAIN RESPONSIBILITIES

During your 3-year training at the telephone call centre, you will be supervised by a company trainer and trained by several specialists to ensure the link between the cantonal tax administration and taxpayers. Through various communication channels (telephone, email, web, mail, interactive voice service, etc.), you will provide your interlocutors with information, respond to questions and complaints in a personalised manner. During your training, you will conduct various types of telephone interviews depending on the assigned tasks.

Workplace: Lausanne - Telephone Call Centre - Directorate General of Taxation

Start date: August 2027

Apprenticeship with the State of Vaud: It’s a Dream Job !

YOUR BENEFITS

The State of Vaud guarantees you quality training that will open doors for your future career, but also:

A real mission: The State of Vaud has nearly 500 apprentices working daily with us to ensure the quality of services provided to the public.

Fair recruitment: we offer various types of training (CFC, AFP, PAI, etc.) so that they are open to all young people, from all educational backgrounds.

Encouragement of mobility: thanks to a programme allowing you to improve by spending part of your training in another region, in Switzerland or abroad!

And many other benefits, such as days off for revision, or a bonus upon successful completion of your apprenticeship.

WE LOOK FORWARD TO RECEIVING YOUR APPLICATION!

Please send us the following documents electronically:

• CV
• Cover letter
• School reports from the last 2 years
• Work certificates and/or attestations