Rocken�
Winterthur
IT Service Desk Team Leader (m/f/d)
- 06 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), French (Intermediate)
- Winterthur
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Benefits:
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Desk Team Leader (m/f/d)
Construction product systems, tools and hardware - our Rocken partner is an established provider with a comprehensive range. The service spectrum ranges from construction and steel technology to building services and energy technology, as well as locking technology and occupational safety. With several locations and a competent team, it offers customised solutions for crafts and trades. The field of activity combines technical know-how with practical advice. Customers benefit from high product quality, fast availability and professional service - whether on site, in the e-shop or in emergency deployments. The working method is characterised by customer proximity, reliability and the claim to always deliver the right solution. Ready to get to know a company with tradition and future orientation? Apply now via Rocken and become part of a strong partner for construction and crafts.Responsibilities:
- As IT Service Desk Team Leader, you take on the receipt, analysis and processing of support requests in 1st and 2nd level support
- You coordinate the installation, configuration and maintenance of PCs, notebooks, mobile devices and peripherals
- In this role, you manage user administration in the Windows Server Active Directory
- You ensure efficient support for hardware and software issues on site and remotely
- As IT Service Desk Team Leader, you ensure precise documentation of faults, solutions and IT processes
- You promote collaboration with internal departments, external partners and system administrators
Qualifications:
- Completed basic training as an IT specialist EFZ, ICT specialist EFZ or an equivalent qualification
- Several years of experience in IT support as well as handling Windows operating systems
- Good knowledge of networks, IT hardware and peripherals
- Confident use of the Microsoft Office suite
- Independent, structured and solution-oriented working style with a high customer and service orientation
- Very good German skills in spoken and written form, ideally complemented by French skills
Benefits:
- Flexible working hours
- Market- and performance-based salaries
- Comfortable office with modern infrastructure
- Open corporate culture
- Flat hierarchies
- Home office
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Winterthur
Contact
Redon Hoxha,
+41443852143
