Basel
IT Service Manager (Exclusive via Rocken) (m/f/d)
- 25 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 4001 Basel
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning.
IT Service Manager (Exclusive via Rocken) (m/f/d)
How secure is your IT infrastructure really? Our Rocken partner specialises in holistic cyber security, IT, and network solutions. The company serves leading corporations and established SMEs from various industries - with a clear focus on security, reliability, and technical excellence. From consulting through implementation to ongoing monitoring: bespoke solutions are created here to protect companies against the most advanced threats. Collaboration is conducted on a partnership basis at eye level, with an in-house Security Operations Centre for rapid response in emergencies. Expertise, team spirit, and genuine solution orientation count here. Ready to become part of a dedicated team that fights daily for the security of companies? Then our Rocken partner looks forward to your application.Role:
An established IT company with demanding customer environments is seeking an experienced individual to comprehensively manage IT services and act as the central contact person for customers. The position combines service management, technical coordination, and active participation in operational IT operations.
In addition to managing existing services, there is the possibility, depending on suitability and interest, to take on additional leadership responsibilities in the IT environment.
Responsibilities:
Support of customers in the areas of client, server, and applications as well as central contact person for all ITSM topics
Coordination of ongoing IT operations, further development of services, and support of customer projects
Assistance in defining, optimising, and implementing IT service management processes
Handling demanding 2nd-level support tasks including analysis and resolution of technical faults
Proactive monitoring of IT environments, early detection of anomalies, and coordination of necessary escalations
Creation and maintenance of technical documentation, instructions, and operational concepts
Qualifications:
Several years of experience in building, operating, and further developing IT services, ideally in a customer environment or a larger IT organisation
Sound knowledge of IT service management as well as a strong understanding of customer needs and technical contexts
Good experience with Microsoft technologies, especially Microsoft Server, Active Directory, Microsoft Cloud Services, and Windows clients
Practical knowledge of backup and restore processes as well as common backup solutions
Education or degree in computer science is an advantage; an ITIL certification is desirable
Very good German skills and good English skills as well as an independent, solution-oriented, and customer-focused working style
Benefits:
- Coaching and mentoring
- Canteen, meal allowances, and discounts
- Flexible working hours
- Home office
- Numerous employee events
- Market- and performance-based salaries
- Comfortable office with modern infrastructure
- Open corporate culture
- Interesting and varied activities/projects
- Experienced and dynamic team
- Flat hierarchies
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Basel
Contact
Diego Barth,
+41443852145
