Customer Advisor 60% (m/f/d)

Randstad is your partner for the next career step in the service and financial sector. As the world’s leading personnel service provider, we connect motivated language talents with the most attractive employers in Switzerland. For our client, a renowned Swiss financial institution focusing on innovative payment and card solutions in Zurich, we are looking for a communicative personality for the evening and weekend team.

Your new challenge

In this versatile part-time role at 60%, you are the first point of contact for customers and business partners. You handle enquiries in the area of modern payment methods (credit, debit, and prepaid cards) and ensure a first-class customer experience outside regular office hours.

Your tasks:

• Customer support: Telephone reception and solution-oriented handling of customer enquiries (inbound) in German, French, Italian, and English.

• Issue & complaint management: Professional handling of concerns, uncertainties, or complaints regarding card payments and billing.

• Process & quality compliance: Adherence to internal guidelines, compliance requirements, and security standards in all customer contacts.

• Solution finding & escalation: Independent development of customer solutions as well as targeted escalation of complex cases to upstream specialist departments.

• Creating added value: Recognising customer needs and actively recommending suitable additional services (cross- & upselling).

You bring the following:

• Education: Commercial basic training or background in the hotel/tourism industry.

• Experience: Initial professional experience in telephone customer service or customer support.

• Language skills: Business fluent / very good knowledge of German (or Swiss German) C2, French C1, advantage in Italian and English.

• IT skills: Confident handling of common PC applications and MS Office programmes.

• Personality: High service orientation, empathy, friendliness, and strong team spirit.

• Flexibility: Willingness to work evenings and weekends.

What our client offers:

• Flexible working: High flexibility in working hours and attractive opportunities to work from home for a balanced work-life balance.

• Benefits: A comprehensive package of additional services, discounts, and perks.

• Team spirit: Regular team-building activities, motivation initiatives, and an open corporate culture.