Zürich
ICT Support Engineer / Service Manager (m/f/d)
- 25 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- 8001 Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
ICT Support Engineer / Service Manager (m/f/d)
Salary - CHF85,000 - 110,000What does the IT landscape of the future look like? Our Rocken partner knows exactly. As a specialised service provider, they develop and maintain comprehensive IT infrastructures and cloud solutions. The range of services extends from workplace concepts to security strategies to customised industry solutions. The focus is on holistic managed services - from the end device to the cloud platform. Customers receive everything from a single source: consulting, implementation and long-term support. The working style is characterised by genuine partnership and technical excellence. Complex requirements are translated into practical solutions. State-of-the-art technologies meet pragmatic thinking. Ready to shape IT projects with real added value? Then become part of the team at our Rocken partner and drive companies forward digitally.
Responsibilities:
Maintenance work and responsibility as Service Manager for specific customers.
Ensuring a smooth service desk process including prioritisation and SLA management.
Monitoring of systems and services to ensure availability.
Support of IT infrastructure and cloud services.
Handling of incident reports and customer enquiries.
Maintenance and creation of documentation, manuals and inventories.
Participation in knowledge transfer and optimisation of processes.
Qualifications:
Experience in IT support / service desk
Training in computer science, ideally support or system technology.
Good knowledge of Windows products such as Windows 10-11, Office 365, Windows Server.
Confident handling of server services such as Active Directory, DNS, DHCP, GPO.
Nice to have: experience with M365 and Azure.
Good German and English, spoken and written.
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Dani Camoes,
+41443852126
