Zürich
Team Leader Customer Service (m/f/d)
- 10 October 2026
- 100%
- Permanent position
- CHF 85 000 - 95 000 /year
- French (Intermediate), English (Intermediate), German (Intermediate)
- 8001 Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Team Leader Customer Service (m/f/d)
Salary - CHF85,000 - 95,000Our client is an internationally active corporate group with a global focus and a strong market position. The company develops, produces, and distributes high-quality products for demanding applications and stands for innovative solutions, technical expertise, and high-quality standards.
With an international production and sales network, the company combines global presence with customer proximity. Modern structures and continuous development characterise the dynamic working environment.
Role:
As Team Leader Customer Service, you will take on the professional and personnel management of the internal service team and ensure a high level of service quality. You will manage daily operations, further develop your employees, and optimise existing processes. In doing so, you will work closely with internal interfaces and actively contribute to the further development of customer service.
Responsibilities:
You lead the internal service team professionally and personally and ensure a high level of service quality
You manage the operational daily business, coach and develop employees, and promote a customer-oriented service culture
You analyse relevant key figures, derive improvement measures, and continuously optimise processes
You work closely with internal interfaces and ensure smooth collaboration
Qualifications:
You have leadership experience in customer service
You have a commercial or technical basic education as well as further training at FA or HF level
You are characterised by a strong customer and service orientation
You communicate very well in German and fluently in English, French is an advantage
Benefits:
- Participation in health measures
- Coaching and mentoring
- Canteen, meal allowances and discounts
- Contribution or coverage for mobile phone and notebook
- Flexible working hours
- Attractive pension and insurance benefits
- Home office
- Sporting activities
- Above-average holidays and days off
- International environment
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Zurich
