Technical Support Officer (m/f/d)

Do challenging technical tasks on high-tech machines motivate you? Our client is a globally leading technology champion in the field of forming technology in the Lake Constance / Eastern Switzerland region. For the important interface between human and machine, we are looking for a communicative electrical specialist who sees their strengths in systematic fault analysis and knowledge transfer rather than classic installation.

Technical Support & Training Officer (m/f/d)

Your tasks:

• Remote diagnosis & troubleshooting: Systematic analysis of electrical faults and error messages via telephone and remote access
• Technical administration: Precise documentation of cases in the ticket system and creation of solutions for the knowledge database
• Conducting practical operator and maintenance training sessions in the internal training centre (small groups up to 4 people)
• Knowledge transfer: Occasional assignments directly at the customer’s site (approx. once a month) as well as internal training of service technicians

What you can look forward to:

• Long-term planning with intensive, tailored induction period
• A stable, crisis-proof environment with regular daytime working hours (no shift work)
• Flexible working hours (40-hour week, no fixed blocks) for an optimal work-life balance
• Excellent infrastructure with free parking spaces, charging stations for electric cars and good public transport connections
• A subsidised lunch in the in-house company canteen
• Flexible and individual development opportunities
• A collegial team with a strongly developed culture of cohesion

Your profile:

• Completed basic training in the electrical field – e.g. as an automation technician, automotive diagnostician/-mechatronics technician, multimedia electronics technician (radio/TV), electrician or industrial electrician
• You can confidently read circuit diagrams, quickly understand electrical relationships and create logical fault diagnoses (specific mechanical engineering experience is an advantage but not a must)
• Fluent German and very good English skills are essential for worldwide customer support
• Any additional Romance language (such as Italian, Spanish or French) is a strong plus for us
• You are strong in administration, communicative and enjoy presenting technical content in an understandable way