Customer Advisor 2nd Level DE/FR 80–100%

About the job

To strengthen our committed team, we are looking for a communicative, solution-oriented, and articulate personality with a passion for diverse customer contact at our Ostermundigen location by arrangement. At the TCS Contact Center, we dedicate ourselves with passion, expertise, and a clear goal to our members: to support them in everyday life with excellent customer service.

As part of the 2nd Level team, you are the competent contact person for complex and time-consuming member inquiries. You support the 1st Level as well as internal partners and ensure smooth technical support around our digital TCS offerings. In the field of electromobility, you advise our members on products and services and accompany them through the mobility transition.

Customer Advisor 2nd Level DE/FR 80–100%

What you can achieve

• You handle demanding member inquiries in writing and by phone.

• You conduct personal 360° consultations on our entire TCS product range.

• You support the 1st Level as well as internal partners (sections, camping, sales) with complex concerns and changes.

• You advise on electromobility and answer questions about the E-Charge app.

• You look after corporate clients regarding the TCS corporate card (roadside assistance & traffic legal protection).

• You ensure technical support for our TCS applications (apps, website login).

How to succeed in your role

• Commercial training and/or experience in the service sector

• Enjoyment of written and telephone customer contact

• Enthusiasm for consulting and sales with a focus on customer needs

• High IT affinity and ideally first experience in technical support

• Interest in mobility topics, especially electromobility

• Resilient, flexible, and solution-oriented personality with team spirit

• Very good German and French skills, both spoken and written

What you can look forward to

• Meaningful work with direct impact on the safety and mobility of our members

• Open informal culture and collaboration at eye level – from apprentices to the General Director

• Varied tasks in a motivated team that looks forward to your support

• Working hours from Monday to Friday (08:00–18:00) with the possibility of home office.

• Attractive social benefits and employee discounts

• Modern workplace with good public transport connections

• Free use of TCS Active (fitness)

• A strong, trustworthy brand with over 125 years of history and 1.6 million members

Interested? Then apply today and write TCS history with us!

At TCS, we value and respect diverse life paths and the diversity of our employees' profiles. Equal treatment is our top priority.

Daniel Ischi, HR Business Partner, will be happy to provide information about the position at 058 827 30 06.

That is why we have existed for over 125 years: All about TCS Switzerland - TCS Switzerland

Touring Club Switzerland

Human Resources

Daniel Ischi

3072 Ostermundigen