Olten
Technical Support Engineer (m/f/d)
- 24 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Olten
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning.
Technical Support Engineer (m/f/d)
Our Rocken partner has been developing innovative access solutions that combine security and comfort for over 150 years. As a family business with clear values, it focuses on durability, thoughtful functionality, and high manufacturing quality. The portfolio ranges from mechanical and electronic locking systems to fittings and door automation to smart cloud solutions. Whether in healthcare, public buildings, hotels, or industry – the products provide access and make everyday life easier. The company combines traditional craftsmanship with digital innovation and approaches solutions holistically. Flat hierarchies, independent working, and a strong team spirit characterise the working day. Are you ready to start with an established technology leader with genuine scope for creativity? Then our Rocken partner looks forward to your application.Role:
When technical systems only become exciting when they really have to work, this position offers the right challenge. The focus is on cloud platforms, Linux, networks, and intelligent access solutions – combined with direct customer contact and varied projects.
Responsibilities:
Technical hub function between customers, system partners, and internal specialists
Handling demanding support cases at 2nd-level support
Diagnosis of software, system, and integration issues
Analysis of log files, system states, and technical dependencies for sustainable fault resolution
Operation and technical support of a highly available cloud platform for access solutions
Provisioning, configuration, and commissioning of new customer systems
Monitoring system availability and early detection of technical anomalies
Administration of Linux-based systems and containerised services
Support of network and server components in conjunction with cloud applications
Planning and execution of technical commissioning
Carrying out service and maintenance tasks including system optimisation
Support in integration projects and technical rollouts
Building reproducible demo, test, and training environments
Creation of practical technical documentation and training materials
Assisting system partners with technical questions and configurations
Technical support in preparing offers and order confirmations
Continuous optimisation of support and service processes
Qualifications:
Technical education in computer science, system engineering, or a comparable field
Professional experience in technical support, system engineering, or administration
Good knowledge of Linux environments
Experience with Docker, Kubernetes, or comparable container technologies is an advantage
Understanding of cloud architectures and distributed systems
Good knowledge of server and network technology
Experience with system integration and technical interfaces
Affinity for security, building, or access technologies is an advantage
Strong ability to analyse complex faults in a structured manner
Enjoyment of direct exchange with customers and technical partners
Convincing and solution-oriented demeanour
Initiative and high degree of independence
Willingness to take on technical responsibility and continuously develop
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Olten
Contact
Joshua de Boers,
+41443852112
