Rocken®
Zürich
IT User Support Specialist (m/f/d)
- 28 July 2026
- 80 – 100%
- Permanent position, Supplementary income
- CHF 75 000 - 90 000 /year
- German (Fluent), English (Fluent)
- Zürich
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
What if you could work on technologies used in millions of devices worldwide? Our Rocken partner is a global pioneer in adaptive optics and develops innovative solutions for focusing, beam steering, and light control. The products are used in medical technology, laser manufacturing, microscopy, and industrial quality control. Controllable lenses, mirrors, and optical modules offering the highest precision and reliability are created here. Development is carried out in close collaboration with international customers – from feasibility studies to series production. A strong patent portfolio and in-house manufacturing under cleanroom conditions provide the foundation for technological excellence. A highly qualified team of engineers and scientists drives innovative projects forward. Ready to take optical systems to the next level? Our Rocken partner offers you the chance to shape technology that makes a difference worldwide.
Benefits:
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT User Support Specialist (m/f/d)
Salary - CHF75,000 - 90,000What if you could work on technologies used in millions of devices worldwide? Our Rocken partner is a global pioneer in adaptive optics and develops innovative solutions for focusing, beam steering, and light control. The products are used in medical technology, laser manufacturing, microscopy, and industrial quality control. Controllable lenses, mirrors, and optical modules offering the highest precision and reliability are created here. Development is carried out in close collaboration with international customers – from feasibility studies to series production. A strong patent portfolio and in-house manufacturing under cleanroom conditions provide the foundation for technological excellence. A highly qualified team of engineers and scientists drives innovative projects forward. Ready to take optical systems to the next level? Our Rocken partner offers you the chance to shape technology that makes a difference worldwide.
Responsibilities:
- You take on first- and second-level support for hardware, software, Microsoft 365, printers, mobile devices, and workplace technology.
- You prepare laptops, desktops, and mobile devices for new employees and support onboarding and offboarding activities.
- In this role, you manage Microsoft 365 accounts, licences, groups, and applications such as Outlook, Teams, OneDrive, and SharePoint.
- You ensure the reliable operation of meeting room technology, printers, and other office IT systems.
- As an IT user support specialist, you analyse and resolve basic network and connection issues and escalate complex cases to the central infrastructure team.
- You maintain IT asset data, coordinate hardware lifecycles, and collaborate with local IT service providers and the central infrastructure team.
Qualifications:
- At least 2 years of professional experience in IT support, service desk, or a comparable technical support function
- Solid knowledge in administration and troubleshooting of Windows 10/11
- Confident handling of Microsoft 365 applications and experience in user management
- Basic knowledge of Microsoft Intune, Microsoft Entra ID (Azure AD) or Active Directory, as well as fundamental understanding of LAN, WLAN, VPN, and TCP/IP
- Practical experience in configuring and supporting laptops, desktops, printers, and mobile devices, combined with strong problem-solving skills and service orientation
- Fluent English skills in spoken and written form and the ability to work independently and efficiently in a remote team
Benefits:
- Flexible working hours
- Numerous employee events
- Contribution to or takeover of public transport subscriptions
- Attractive training and development opportunities
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Redon Hoxha,
+41443852143
