Brugg
Service Owner - Infrastructure Services (m/f/d)
- 30 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- 5200 Brugg
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Service Owner - Infrastructure Services (m/f/d)
How do you secure critical infrastructures in an increasingly connected world? Our Rocken partner is the leading competence centre for safety-critical OT communication solutions. The company develops and manages digital infrastructures for system-relevant organisations - with the highest demands on quality and reliability. The focus is on cyber security and connectivity in the operational technology environment. Complex challenges are solved here with deep technological know-how and a partnership mindset. The corporate culture is characterised by a sense of responsibility, technical excellence, and a genuine understanding of customer needs. Ready to work at the interface of security and innovation? Then we look forward to connecting you with our Rocken partner.Role:
For a technically demanding environment in the field of critical infrastructures, an experienced individual is sought who stands for the reliable provision of connectivity and data centre services. The focus is on service quality, customer orientation, clear processes, and coordinated collaboration between operations, engineering, and management.
Responsibilities:
Ensuring the agreed Service Levels (SLAs) for connectivity and data centre services
Monitoring relevant KPIs and coordinating daily operations according to ITIL
Supporting customers from introduction through ongoing operations to escalations
Planning and managing standardised customer onboarding processes
Organising regular service reviews, maintaining risk logs, and preparing management and customer reports
Coordinating with network engineering, security, data centre operations, network operations, and sales/KAM
Identifying optimisation potentials in processes, tools, and technical procedures
Implementing measures for continuous improvement of service quality and operational efficiency
Qualifications:
Several years of experience as a service delivery manager, service owner, or IT project manager, ideally in the infrastructure environment
Solid understanding of WAN, LAN, routing, switching, and network security
Knowledge in the area of data centre services, connectivity, and hybrid infrastructures
Experience with ITIL, SLA management, KPI reporting, and service governance
Strong customer and communication skills
Structured, pragmatic, and resilient working style even in demanding situations
Fluent German skills as well as good English skills
Benefits:
- Flexible working hours
- Market- and performance-based salaries
- Free fruit and drinks
- Canteen, meal allowances, and discounts
- Attractive employee discounts
- Home office
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Brugg
Contact
Marco Alvarado,
+41443852147
