Customer Service & Lab POCT Integration Associate
- 01 July 2026
- 80 – 100%
- Permanent position
About the job
We are Sonic Suisse
Sonic Suisse is a vast network of regional laboratories with more than 2,500 employees spread across sites in German-speaking, French-speaking and Italian-speaking Switzerland.
We belong to the global Sonic Healthcare group, a leading provider of services in the medical diagnostics sector. We are committed to the well-being of our clients and the health of their patients by making a decisive contribution to medical care throughout Switzerland every day. High quality standards and the continuous training of our employees ensure the safety and relevance of our analyses and test results.Whether in the fields of laboratory medicine, administration or support functions: we offer you a meaningful working environment, with many opportunities for development, encouraging personal initiative through a corporate culture based on trust and collaboration.
Join our dedicated team within the [name] laboratory and participate, in this key role, in building the future of our leading and innovative company.
To strengthen our team, we are looking, immediately or by agreement, for a:
Customer Service & Lab POCT Integration Associate
Your area of responsibility
In this role, you will be responsible for supporting our demanding LabPOCT clients on site during the installation and operation of the system, as well as for any technical questions. As the first point of contact for everything concerning the LabPOCT infrastructure, you contribute significantly to the smooth functioning of the system. This notably includes the following tasks:
- Training employees and clients, and troubleshooting technical problems
- Communication and close collaboration with doctors, medical assistants and other clients
- Implementation and support of the LabPOCT infrastructure, LabQCHEK (internal quality control) as well as interfaces
- Configuration of interfaces (LabComManager laboratory information system, electronic order entry LabWeb)
- Management, updating and maintenance of POCT analyses in the LIS and in LabWeb
- Sales support in LabPOCT projects
- Development of the POCT offering in close collaboration with the team
- Interface function between sales, clients and internal services
- Participation in congresses
Your profile
- Training as a TAB ES/HES or medical assistant with extensive laboratory experience, particularly in the field of LabPOCT infrastructure.
- In-depth knowledge of POCT analyses, their results and pre-analytical processes
- Experience in using medical practice and laboratory software as well as a good understanding of their integration into the laboratory process
- Good knowledge of guidelines relating to internal quality controls
- Technical understanding of laboratory processes and their interfaces as well as a strong affinity for IT topics in the LabPOCT field
- Good command of German or French, both spoken and written
- Willingness to travel about two days per week and to undertake assignments throughout German-speaking Switzerland as well as in the canton of Fribourg
- Independent and responsible working method
- Confident presentation, excellent advisory skills and enjoyment of daily contact with clients
- Team spirit and a fighting mentality
- Interest in technical and digital topics in the laboratory environment and motivation to develop one’s own knowledge in the LabPOCT field and system connections
We offer
- Varied activity, development and continuing education opportunities - Freedom, flexibility and responsibility - Pleasant working atmosphere with exciting challenges - 40-hour week and 5 weeks’ holiday - Modern workstations and excellent infrastructure
Your contacts
For further information, Ms Luana Di Zio, Head of LabPOCT Customer Technical Service, is available by phone at 079 541 46 56 or by email at luana.dizio@sonicsuisse.ch.
We look forward to receiving your online application.
