Customer Service & Systems Integration Associate

About the job

We are Sonic Suisse

Sonic Suisse is a vast network of regional laboratories with more than 2,500 employees spread across sites in German-speaking, French-speaking and Italian-speaking Switzerland. We belong to the global group Sonic Healthcare, a leading provider of services in the medical diagnostics sector. We are committed to the well-being of our clients and the health of their patients by making a decisive contribution to medical care throughout Switzerland every day. High quality standards and the continuous training of our employees guarantee the safety and relevance of our analyses and test results. Whether in the fields of laboratory medicine, administration or support functions: we offer you a meaningful working environment, with many opportunities for development, encouraging personal initiative through a corporate culture based on trust and collaboration. Join our committed team within the [name] laboratory and participate, in this key role, in building the future of our leading and innovative company.
To strengthen our team, we are looking, immediately or by agreement, for a:n

Customer Service & System Integration Associate

Your area of responsibility

In this versatile role, you will support our clients and partners, particularly on topics related to the integration of practice software and electronic data exchange. You will thus contribute significantly to professional support and high-quality service. Your responsibilities include the following tasks:

• Planning, coordinating and implementing system integrations as well as connections to laboratories and practices, in collaboration with clients, partners, IT and commercial services.
• Advising and supporting clients as well as acting as an internal contact for sales teams and customer service.
• Analysing client incidents and requests, developing and monitoring solution proposals.
• Ensuring service quality and compliance with agreed response times.
• Close collaboration and acting as a contact person with internal departments such as IT, laboratory, logistics, finance and sales.
• Creating and updating documentation, work instructions and training materials.
• Participating in projects and actively contributing to the development of service processes and tools.

Your profile

• Completed training in the medical, laboratory or IT field, or equivalent professional experience.
• In-depth knowledge of data exchange formats such as xDT, HL7 and XML, as well as network and device configuration and administration of personal computers/workstations.
• Strong knowledge of system integration and project management is an advantage.
• Experience in deployment, support and training on applications, preferably in a laboratory or medical practice environment.
• Service-oriented, analytical and solution-focused working method.
• Category B driving licence.
• Experience with ticket systems (ideally Service Desk Plus), CRM systems (ideally Salesforce) and good command of MS Office.
• Very good skills in French, both spoken and written; knowledge of English, German and Italian is an advantage.

We offer

• Varied activity with opportunities for development and continuous training.
• Maximum freedom, flexibility and responsibility in your work.
• Pleasant working atmosphere with stimulating challenges.
• 40-hour work week and 5 weeks of holiday.
• Modern workstations and excellent infrastructure.

Your contact person

For any questions, Luana di Zio, External Service Delegate, is at your disposal: luana.dizio@sonicsuisse.ch, +41 79 541 46 56
We look forward to receiving your online application.