Primary responsibilities:

• Delivers advanced service to current and potential investors as well as internal clients, promptly addressing general inquiries.
• Manages the account opening process, coordinating between investors or their representatives, internal teams, and outsourced transfer agency service providers.
• Oversees and/or facilitates new investor onboarding, including the coordination of drafting, negotiating, and signing legal agreements, and fulfilling AML requirements.
• Updates and maintains investor information and accounts within the internal CRM system.
• Monitors and manages investor transaction activities.
• Oversees the calculation and distribution of fees paid to financial intermediaries.
• Ensures high-quality service delivery from external providers, focusing on key regulatory and operational standards for Luxembourg SICAVs.

Qualifications:

• 2 to 4 years of experience in an asset management company, focusing on transfer agency oversight and/or investor support
• Knowledge of Luxembourg regulations.
• Fluent English is required, both verbal and written
• Organized, self-motivated, and a team player, with a keen eye for detail and a desire to learn and grow
• Excellent customer service is essential.
• Proficiency in Microsoft applications, experience with data visualization tools is a bonus.