Business Analyst - CRM - NGO

Description

• Model, analyze, and optimize business processes across multiple functions.
• Define and design data models to support evolving operational needs.
• Gather, document, and validate detailed business requirements.
• Test and support the implementation of Microsoft Dynamics solutions.
• Contribute to the decommissioning of existing CRM and Grants Management systems.
• Facilitate workshops with SMEs, BPOs, and key internal stakeholders.
• Create training materials and deliver training sessions to end?users.
• Support change?management activities and contribute to internal communications.
• Collaborate with cross?functional teams, including ICT and operational departments.
• Coordinate with external consultants to refine and validate system designs.
• Ensure smooth adoption of new processes and ways of working.

Profile

• Bachelor's or Master's degree in engineering, economics, or a related field.
• Strong analytical, conceptual, and problem?solving skills.
• Experience working within an NGO or international organization.
• Proven experience with Microsoft Dynamics CRM or similar enterprise systems.
• Hands?on experience in CRM decommissioning and/or replacing legacy systems.
• Familiarity with Grants Management process flows and related tools.
• High attention to detail and accuracy.
• Organized, structured, and methodical.
• Excellent communication, listening, and facilitation skills.
• Comfortable challenging the status quo to identify process improvements.
• Ability to work under pressure and collaborate effectively across teams.
• Fluent in English and French, spoken and written.
• 6-9 years of professional experience, including at least 5 years as a business analyst, consultant, process manager, or internal auditor.
• Proficient with CRM/ERP platforms, BI tools, and advanced Microsoft Office (Excel, PowerPoint).
• Skilled in using process modeling tools (e.g., Visio or similar).
• Experience in supporting change adoption within operational teams.

Job Offer

• Opportunity to shape the digital future of a respected international NGO.
• Dynamic, multicultural environment with strong cross?functional collaboration.
• Meaningful professional development and growth opportunities.