International Customer Service Assistant 80%-100%

Contrinex is an international manufacturer of detectors based in Corminboeuf (Fribourg). With its visionary approach to innovation and cutting-edge technology, Contrinex is constantly setting new standards in the world of detection. Our sensors and systems for factory automation, workplace safety and RFID are constantly adapted to the growing needs of all types of industry.

Thanks to their commitment, our 500 employees worldwide ensure the Group's continued growth. Our business is global, diversified and covers all levels of entrepreneurship, from idea generation to international sales.

In order to strengthen our Customer Service department, we are currently looking for an

International Customer Service Assistant 80%-100%

Your daily mission:

• Communication with national (CH) and international Customers
• Enter orders and Contracts into SAP & maintain in SAP
• Provide price and delivery time information to the customers
• Coordinate delivery time issues with planning department and send information to customers
• Monitor & maintain online orders via Shopify platform
• Return Merchandise Authorization (RMA) process coordination
• Creation of credit / debit notes
• Price checking and validation with sales representatives
• Creation of new customers/ maintenance of customer master data according to customer updates
• Provide support to the local customer service teams 
• Ensure the global Customer Service processes are followed
• Propose process improvements and support implementation in SAP
• Provide back-up to other Customer service teams
• Support customer escalations & coordination of escalations internally
• Backup for Made to Order (MTO) report/ Key account reports, stock movements and allocations

 For this position, these skills are essential:

• Commercial studies or commercial apprenticeship
• Technical / Planning knowledge a plus
• Experience working with Customers and dealing with the Order to cash process
• Proficiency in the usual working tools of MS Office and ERP System SAP 
• German or English mother tongue with a good command of the other language, French in everyday use

And you recognize yourself in these criteria:

• Enthusiastic and positive personality, Teamplayer, with good communication skills
• Organized, flexible with a strong sense of responsibility
• Easy adaptation to a dynamic environment, full of interesting challenges

 What we offer:

• Attractive salary
• Interesting work in an international, innovative and dynamic company where the emphasis is on teamwork.
• Flexible working hours, free parking.

 We look forward to receiving your application.