Service Back-Office & Order Management Specialist

For our client, an international company based in the Greater Area of Geneva, we are looking for a dedicated Service Back-Office & Order Management Specialist.

As a Service Back-Office Specialist, you will be the backbone of our customer service and sales operations. You will manage the journey of an order-from the initial price quote to the final invoice. This is an ideal role for an organized professional who enjoys working with data (SAP/Salesforce) and ensuring customers receive their parts and services on time.

 

General Information:

 

• Location: Satigny, Geneva

• Start Date: ASAP

• Duration: 7 months with the possibility of extension or a permanent position after the end of the temporary employment 

• Working Hours: 100% 
   

Your Responsibilities:

 

• Manage Quotes: Create and follow up on service quotations for spare parts and repairs using Salesforce and Excel.

• Order Coordination: Process customer orders in SAP, ensuring all technical and financial data (prices, dates, terms) is accurate.

• Logistics & Invoicing: Prepare shipping documents, issue invoices, and manage delivery notes to ensure smooth physical distribution.

• Administrative Support: Maintain the customer database (MDG), manage digital archives, and assist with credit notes or overdue payment reminders.

• Entry Level: Practical knowledge typically obtained through advanced education or equivalent work experience

• Tech Savvy: Comfortable using SAP S/4HANA, Salesforce, and MS Office.

• Languages: Fluent in French and good English. (German is a plus!)

• Mindset: You are organized, sociable, and flexible. You enjoy a "polyvalent" role where tasks can change based on the team's needs.

• Experience: This is an entry-level position; we provide supervision and standard procedures to help you succeed.