Customer Service Specialist (m/f/d) 100%

Corden Pharma - A Full-Service CDMO

Corden Pharma - A Full-Service CDMO


Key information

  • Publication date:

    28 March 2024
  • Workload:

  • Contract type:

    Permanent position
  • Language:

    French (Fluent), English (Fluent)
  • Place of work:


CordenPharma is one of the leading Contract Development and Manufacturing Organizations (CDMO) and develops and produces active pharmaceutical ingredients, medicines and associated packaging services on behalf of its customers as a “full-service” service provider. The group employs around 3,000 people.

Our network in Europe and the USA offers flexible and specialized solutions across five technology platforms: peptides, lipids & carbohydrates, injectables, highly potent active ingredients & oncology and small molecules. We strive for excellence in supporting this network and are committed to providing the highest quality products for the benefit of patients.

CordenPharma International (CPI) acts as the management company of the CordenPharma Group. In addition to the Executive Leadership Team, CPI has central functions such as Sales & Marketing, Legal, HR and Corporate Development, which work for the CordenPharma Group across locations and at an international level.

We are looking for one as soon as possible

Customer Service Specialist (m/f/d) 100%
Villars-sur-Glâne, Fribourg

  • Fribourg
  • ASAP
  • Full-time
  • Permanent

Main activities and responsibilities

  • First point of contact for the customers
  • Execute end-to-end ordering management for products and services
  • Handling customer requests and finding optimal solution to the problems and concerns presented
  • Collaborate with the Customer Service Manager to update monthly forecasts with customers, to avoid stock outs
  • Organization of shipping activities (as shipment in temperature controlled, transportation of national and international shipments. Control of compliance aspects: Export licenses, Global Trade, good distribution practices GDP)
  • Generate shipping documents (as Proforma Invoice, Packing lists, Certificates)
  • Contribute to the follow-up and execution of the monthly Sales budget based on our invoicing process
  • Act as a Key User/Subject Matter Expert for SAP SD and IM / MM (Sales and Inventory Management)
  • Establish solid relationships with team members and different department (production planning, purchasing and quality)


Your Profile

  • CFC Commercial Employee or equivalent 
  • Minimum of 8 years of experience in a customer-facing and order management position
  • Additional experience in transports organization and Export activities a must 
  • Familiarity with the Pharmaceutical, Cosmetics or Food industry is advantageous
  • Customer service oriented, rigorous, pragmatic, able to have a global vision and pay attention to details. Proactive approach to problem-solving
  • Ability to collaborate across organizational functions (production planning, purchasing and quality) and units internally and externally
  • Proficiency in using ERP systems, particularly SAP, and export management systems. Very good knowledge of Microsoft Office tools
  • Fluent in both French and English with excellent communication skills

What we offer

  Accessible Workplace
  Dynamic and exciting work environment
  Retirement Pension Plan


Your contact person

Brandt, Raphael


  • Corden Pharma - A Full-Service CDMO