Tech Support Officer

Join us and shape the future of hospitality today!

The dynamic campuses of EHL form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate knowledge in hospitality, while supporting the ongoing growth of the sector.

We continuously strive to improve the working environment and personal development opportunities for our more than 800 staff and faculty, who are among the most recognised experts in their respective fields. Since its founding in 1893, EHL has been widely recognised by the sector and regularly ranks among the best hospitality management schools in the world. Everything we do is based on our values of excellence, family, learning, and we are committed to making these tangible for our employees.

The Tech Solutions department at EHL is responsible for the development, management and optimisation of digital tools and technological platforms. It ensures system performance, data security and the integration of new technologies to support academic and administrative activities. The team collaborates with various departments to design customised solutions that meet user needs. Through its work, Tech Solutions promotes innovation, operational efficiency and a seamless digital experience within the institution.

In order to join our wonderful team, we are looking for a candidate who not only has the skills and passion for hospitality but also adheres to our leadership principles: transparency, accountability, collaboration, kindness and experimentation.

The mission of the Tech Support Officer is to provide support to all staff and students, ensuring effective assistance on applications and technical infrastructures within their scope of skills and responsibilities.

Your responsibilities:

• Proactively and systematically contribute to implementations, deployments, productions and changes driven by the various entities of the Tech Solution department, ensuring their operational stability and post-deployment support.
• Anticipate technical and operational needs by proposing solutions, improvements and technological evolutions aimed at optimising the performance, reliability and quality of IT services, particularly in the area of advanced support.
• Produce and maintain high-quality technical documentation (procedures, knowledge base), ensuring knowledge capitalisation and facilitating the resolution of complex incidents.
• Actively contribute to technical and operational communication with the community (users and IT), ensuring clarity, pedagogy and consistency of messages across different platforms.
• Play a key role in knowledge transfer and skills development of teams through coaching, training and continuous support.
• Participate in the definition, improvement and standardisation of procedures, processes and best practices related to deployed applications, infrastructures and services.
• Collaborate closely with internal teams (Tech, AV, Academic, etc.) as well as partners and suppliers to ensure effective handling of complex incidents and cross-cutting issues.

Your profile:

• You hold a Federal VET Diploma (CFC) as an IT specialist or an equivalent qualification.
• You have between 3 and 5 years of desired experience in IT support.
• You have good knowledge of Microsoft and Apple systems.
• You have skills in Microsoft 365 cloud administration, Intra AD/Azure and cybersecurity.
• You have a good team spirit, are autonomous, client-oriented, proactive and solution-focused.
• You are a native French speaker and have excellent English skills, both spoken and written.

What we offer:

We offer you a permanent contract within the activity sector of an educational institution, with exceptional benefits for employees including free meals, an attractive number of leave days, a parking space or a contribution towards public transport as well as access to various services and facilities.

We offer you responsibility, challenges and encouragement to help you achieve your professional and personal goals.

We offer you the opportunity to have a concrete impact on a growing institution and to enjoy being part of a passionate, multidisciplinary and talented team.