Customer Service Employee (m/f/d)

What Awaits You

You appreciate direct customer contact and ensure competent and personal service with your commitment. In the customer service of our general agency, you look after our customers and support our insurance and pension advisors in daily business.

Your Impact with Us

You are an important contact person for our customers – on the phone, at the counter, and in written communication. You receive requests and handle them independently. With your friendly and solution-oriented manner, you contribute to high customer satisfaction.

Your tasks include preparing quotes, processing applications, as well as handling contract changes and other customer concerns. You identify the need for advice and arrange appropriate appointments with our insurance and pension advisors.

Furthermore, you support our advisors administratively and organisationally and work closely with internal specialist departments. Accompanying and supervising our apprentices is also part of your responsibilities. Together with the team, you ensure reliable processing of business cases and a smooth process in customer business.

Your Profile

• Completed commercial training
• Professional experience in the insurance industry, ideally in customer service or sales support
• Enjoyment of personal and telephone customer contact as well as a strong service orientation
• Independent, structured, and reliable working style
• Customer- and sales-oriented thinking as well as enjoyment of teamwork
• Fluent German skills; additional language skills are welcome

Working with Us

We offer you a varied and responsible role with direct customer contact and a diverse range of tasks. You will become part of a committed team that supports each other and jointly pursues high standards of service and quality.

For this position, the qualification as an insurance intermediary VBV, Non-Life and Life profile, is envisaged. If you do not yet have this, we support you with tailored internal training on the path to the required qualification.