Team Leader: Patient Management - Emergency Centre for Children and Adolescents

The emergency centres for adults and children/adolescents at the Inselspital are available 24/7, 365 days a year for patients and their relatives. Patient management ensures administrative admission and supports the medical and nursing teams in a dynamic and demanding environment. As a team leader, you will professionally, personally, and organisationally lead around 15 employees. Together with your team, you ensure a reliable 24-hour operation and actively shape the further development of patient management.

What to expect

• Participation in defining departmental goals as well as deriving and implementing corresponding team objectives
• Ensuring demand-oriented duty and deployment planning in the 24-hour operation
• Responsibility for recruiting, onboarding, supporting, and further developing employees
• Ensuring complete, accurate, and timely administrative patient admission
• Guaranteeing a binding flow of information within the team and towards relevant interfaces
• Active involvement in designing and implementing process optimisations, digitalisation, and automation projects
• Handling and coordinating complex operational situations in day-to-day business
• Operational work as a patient manager in the emergency centre

What you bring

• Completed commercial, medical-administrative, or comparable service-oriented vocational training
• Several years of professional experience in healthcare, preferably in patient admission, patient administration, or an emergency environment
• Proven leadership experience; further training in leadership, management, or organisation is an advantage
• Good knowledge of the Swiss social insurance system and administrative admission processes
• Very good German skills in spoken and written form as well as good oral skills in French and English
• Confident use of digital tools and a strong affinity for digitalisation and automation
• Strong organisational, communication, and conflict resolution skills
• High service orientation with a calm, reliable demeanour – even in hectic or stressful situations

Our offer

• A responsible leadership position with genuine scope for design at a central interface of emergency care
• Active involvement in shaping processes, digital working methods, and the strategic development of patient management
• A varied role in close collaboration with different professional groups
• A structured induction with personal support when starting the new role
• A collegial team that values reliability, mutual support, and partnership-based collaboration

Questions about the position?

For further information, please contact Margret Nadenbousch, Head of Patient Management Emergency Centres and Specialised Revenue Assurance

+41 31 664 28 21