Customer Relations Officer - Bilingual French/Swiss German - Fixed-term Contract - 50/80%

Euromaster is part of the Michelin Group, a group that respects individuals, embraces diversity, and promotes the well-being of its employees and good teamwork.

Joining Euromaster means choosing to combine your individual energy with the collective energy of a Group committed to its customers and employees. It means accepting that everyone plays their part and is co-responsible for collective success.

Our promise is expressed through five pillars:

• EQUAL OPPORTUNITIES and diversity at work
• SAFETY in all activities to ensure the well-being of employees
• SKILLS DEVELOPMENT fostering the professional and personal growth of employees
• POSITIVE MINDSET contributing to the overall well-being of employees
• MUTUAL RESPECT within the company

We are looking for a:

Join Euromaster Switzerland to develop our Customer Relations

We are strengthening our Customer Service Centre at the headquarters in Givisiez for the winter season.

• You smile on the phone,
• You do everything possible to satisfy a customer,
• You enjoy solving problems,
• You also like interacting with and helping internal customers

This position is for you!

Responsibilities

• You will handle customer requests via various channels (phone, email, etc.) and take their needs into account
• You will respond to breakdown calls and handle complaints
• You will prepare quotes and/or schedule technician interventions in the software according to importance, urgency, and availability of human and material resources
• You will contribute to achieving commercial performance objectives

Qualifications

Holder of a Federal VET Diploma in Commercial Services, you have proven experience in a similar role, ideally in automotive service sales or a call centre.
You are comfortable using digital tools.

To succeed in your tasks, you are recognised for your listening skills, organisational abilities, team spirit, and sense of service.

This position is available on a fixed-term contract, 80% - 100%, from the end of September until the end of December 2025.

Workplace: Givisiez, 10 minutes from Fribourg, 30 minutes from Bern,

With an induction and training programme related to your role, you will benefit from Euromaster and Michelin Group advantages.

Bilingual French/Swiss German. English is a plus :)

Do you want to be part of our team? Send us your CV