Administrative and Project Coordinator Permanent Contract - 80% to 100% - Permanent Contract

The Beaulac Hotel is a superior 4-star hotel with 116 rooms, ideally located on the shores of Lake Neuchâtel, offering an exceptional view of the Alps and the city. It provides a complete experience thanks to its panoramic Waves lounge bar on the 7th floor, its Lake Side brasserie facing the lake, as well as its conference centre.

A key player in French-speaking Switzerland, the establishment is part of a hotel group that also includes the Ibis Hotel in Thielle and the Design Hotel F6 in Geneva. It is committed every day to offering high-end services based on expertise and interpersonal skills across all its trades: accommodation, catering, reception and events.

In this context, we are looking for an Administrative and Project Coordinator (80% to 100%, permanent contract), a versatile position combining support to management, administrative coordination, communication and customer experience.

Support to management & administrative coordination

• Proactive management of the agenda, prioritisation and coordination.
• Organisation of meetings, business trips and events.
• Preparation of files, presentations and dashboards.
• Coordination and follow-up of projects assigned by management.
• Writing minutes, letters and administrative documents.
• Monitoring emails, contracts and deadlines.
• Management, filing and archiving of administrative documents.
• Centralisation and synthesis of key information.
• Administrative follow-up of sales (invoicing, orders and various administrative follow-ups).
• Management of office supplies and supplier relations.
• Contribution to the continuous improvement of administrative and organisational processes.

Communication, image & social media

• Writing and updating the establishment's communication materials (menus, cards, commercial supports, etc.).
• Coordination of projects with external providers (graphic designers, printers, agencies, etc.).
• Updating the website.
• Highlighting events, offers and experiences proposed by the hotel.

Customer experience & quality

• Handling and follow-up of customer feedback.
• Coordination with different departments to ensure a coherent, personalised customer experience that meets the expectations of a demanding clientele.
• Implementation, analysis and monitoring of satisfaction indicators.
• Writing, updating and monitoring internal procedures related to service quality.
• Participation in monitoring the application of the establishment's standards across departments.
• Participation in implementing actions aimed at customer loyalty and strengthening their commitment to the establishment.
• Contribution to developing a service-oriented culture, quality and operational excellence within teams.

Operational support

• Acting as a liaison between management and various departments to promote effective communication and optimal coordination of activities.
• Providing support to operational teams to contribute to the smooth daily running of the establishment.
• Contributing to anticipating operational needs and finding suitable solutions in case of unforeseen events.
• Occasionally participating in customer reception and interdepartmental coordination.
• Contributing to the smooth customer journey, from arrival preparation to post-stay follow-up.
• Providing administrative support to various departments according to priorities and business needs.
• Ensuring compliance with internal procedures and contributing to the continuous improvement of operational practices.
• Demonstrating flexibility and adaptability to respond effectively to the establishment's needs in a dynamic environment.

Your profile

• Experience in the hospitality sector is required.
• Excellent organisational skills, versatility and adaptability.
• Strong sense of service, quality and attention to detail.
• Ability to manage priorities effectively and handle several files and projects simultaneously.
• Autonomy, proactivity and initiative, with a solution-oriented approach.
• Excellent writing, interpersonal and communication skills.
• Neat appearance, positive attitude and professional demeanour.
• Friendly, approachable personality comfortable in human relations, with a genuine sense of welcome and contact.
• You enjoy working in a team and know how to create simple, positive and professional relationships with your various contacts.
• Ease in evolving in a dynamic, demanding and constantly changing environment.

Languages

• French: native language.
• English: fluent (spoken and written).
• German: an appreciated asset.

Conditions

• Permanent contract.
• Activity rate: 80 to 100%.
• Working hours mainly Monday to Friday (daytime).
• Occasional flexibility expected during events or in case of exceptional operational needs.
• A varied position offering close collaboration with management, members of the management committee and colleagues within a stimulating and demanding environment.

Do you recognise yourself in this profile and wish to join a dynamic and recognised establishment? We invite you to send us your complete application file by email to the following address: administration@beaulac.ch .

We warmly thank all those who take the time to send us their application. After careful review of the files, candidates matching the job requirements will be contacted.

If you do not hear from us within three weeks, please consider that your application has not been successful. However, we encourage you to regularly check our future opportunities and to send us your application again if a future offer matches your profile.