Atlassian Business Analyst (m/f/x) 80-100%

A solid and forward-looking employer, Vaudoise is one of the leading insurers in Switzerland. True to its cooperative nature and values, it encourages the creation of a healthy, inclusive, and inspiring work environment, ideal for developing your talent.

Attached to the Corporate Functions Solutions Division, the Business Analyst will be dedicated to all Atlassian solutions for Vaudoise employees and will be a key player between the Product Owner (who carries the product vision) and the Solutions Manager (who ensures delivery).

The missions awaiting you:

• Identify, gather and analyse business needs (through interviews, workshops, surveys, observations, ...)
• Contribute to identifying solutions and necessary configurations (translate needs / evolutions into technical-functional solutions, write specifications, identify and manage functional, technical, legal, data, security, process dependencies, ...)
• Optimise processes (request management, ITSM, ...)
• Manage testing (from organisation to validation by defining acceptance criteria, writing test plans, coordinating anomaly resolution, ...)
• Contribute to the governance of deployed solutions / features (Jira: projects, workflows, automations, custom fields, Assets / CMDB; Confluence: spaces, templates, permissions; Jira Service Management: portals, queues, request types, SLA, ...)
• Perform certain configurations
• Support users through induced changes in collaboration with dedicated teams (support, change manager, business referent, training, ...)
• Manage usage and adoption (design dashboards, reports for the team or stakeholders)
• Ensure technological watch (evolutions, new features)
• Work closely with those managing Microsoft 365 products
• Provide level 2 support (diagnostics, coordination with technical teams, vendors, enrichment of the knowledge base)

Your profile:

• A higher education in IT such as HES, Bachelor, Master, EPFL, ...
• Strong technical-functional expertise in Atlassian solutions (Jira, Confluence, Loom, Rovo, Jira Service Management, Assets, Bitbucket, Groovy, Xray, BigPicture, ...)
• At least five years of experience with Atlassian technologies in IT missions/projects, business projects with a strong technological and transformation dimension
• Developed analytical skills, sharp interpersonal skills, and writing abilities
• Excellent mastery of agile methodologies and ITIL processes
• Sensitivity to change management, notably the Prosci (ADKAR) methodology applied in our organisation
• Atlassian & Rovo certifications appreciated
• Perfect command of French: spoken and written, and command of English: minimum B2 level. German is a plus

We offer you:

• A healthy work environment within a mutual company certified Great Place to Work
• Attractive conditions and competitive social benefits
• Flexibility in work organisation
• A stimulating framework promoting skills development and continuous improvement

We look forward to receiving your complete application file digitally (with CV, cover letter, copies of work certificates and diplomas).