Claims Specialist at 50%

Carglass® is the global and Swiss leader in automotive glass repair and replacement, as well as the calibration of driver assistance systems. We make a difference for our customers who need help repairing their vehicle, either at one of our 29 service centres or at home thanks to more than 50 mobile service units. Carglass® has been named "Best Employer" by ‘Great Place to Work’ and has a quality management system certified to ISO 9001:2015.

To strengthen our Customer Care team in Signy/Nyon, we are looking for our future

Your mission

Within our team, you are the point of reference for managing customer claims. Thanks to your professionalism, analytical skills and excellent interpersonal abilities, you ensure efficient and fair handling of cases while contributing to the continuous improvement of our processes.

Your responsibilities

• Ensure the management, processing and follow-up of customer claims until their closure in coordination with internal and external contacts
• Manage commercial correspondence with customers, insurance companies and any other parties involved in a claim.
• Master and apply internal claims handling procedures, while proposing improvement opportunities.
• Support operational teams as well as other relevant departments in claims management.
• Train new members of the head office and subsidiary teams on claims handling procedures and provide refresher training.

Your profile

• Commercial employee CFC or equivalent training.
• A commercial CFC with an E profile is an asset
• Minimum 3 years’ experience in customer management.
• Experience in insurance or automotive sectors is an advantage.
• Organisational skills and rigour.
• Analytical mind and discernment ability.
• Ability to manage several cases simultaneously and to set priorities.
• Excellent writing skills.
• Team spirit and ease in communication.
• Pragmatic and solution-oriented approach.
• Excellent command of French and German (spoken and written) – minimum C1 level in both languages
• English and/or Italian are an asset.
• Technical knowledge in automotive glazing is an advantage.

What we offer

We offer you a dynamic working environment, varied responsibilities and numerous interactions with internal and external contacts. You will join a committed team where your expertise will directly contribute to customer satisfaction and the continuous improvement of our services.

Do you enjoy finding solutions, communicating with different contacts and placing customer satisfaction at the heart of your priorities? Then we look forward to receiving your application at job@carglass.ch

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Carglass Switzerland S.A.

Human Resources

Rue des Fléchères - PO Box 254

1274 Signy-Centre