Customer Service Clerk

We are looking for a

Customer Service Clerk

Tasks

• Management of contract portfolio (credit and leasing)
• Customer enquiries in writing and by phone (balance statements, account statements, payment slips, etc.)
• Contract expiry (letters and invoices)
• Preparation and dispatch of residual value or balance invoices to brand representatives
• Monitoring and collection of outstanding residual values, residual value extensions, contract transfers, dunning fees
• Processing of partial and total damages, insurance assignments
• Changes to customer and vehicle data, payment methods such as direct debit
• Administration of repayments to customers
• Administration of contract transfers
• Receipt of telephone and written credit and leasing enquiries including residual value extensions
• Calculation of leasing offers
• Telephone advice to customers and brand representatives
• Creditworthiness checks of leasing and credit applications (obtaining commercial register extracts, debt collection extracts, salary statements, gathering all information to prepare a budget)
• Making decisions within the scope of granted competencies
• Preparation and dispatch of financing contracts
• Monitoring of pending matters, follow-up on outstanding applications
• Deputising for mail opening and distribution
• Uploading bank payments

Requirements

• Commercial or equivalent training
• Good PC user skills (MS Office)
• Customer-oriented working style
• Confident German and good French skills in spoken and written form
• Team player, reliable, committed

Have we piqued your interest?
Then we look forward to receiving your online application or simply contact us easily by phone or email.