Head of Markets & Customers

Our client is an established and successful Swiss quality provider in the field of demanding security and service services. As part of a financially strong, technologically future-oriented corporate group, the organisation serves a broad portfolio of B2B customers, institutional partners, and private clients daily. In the course of sustainable growth and strategic development, a visionary, strong leadership personality is sought.

• Department Competence: Strategic and operational leadership as well as further development of the "Market and Customers" division with around 20 employees.
• Market Shaping: Continuous development of market approach, customer strategy, and service offerings to unlock new business opportunities.
• Performance Management: Ensuring efficient market approach and professional customer management in day-to-day business as well as targeted implementation of budget and annual goals.
• Interface Function: Managing collaboration with sales partners, major customers, and internal organisational units to ensure high data and service quality.
• Team Culture: Leading, coaching, and developing the team as well as actively promoting a performance-oriented and open corporate culture.
• Innovation: Continuous optimisation of processes, key figures, and quality standards driven by digitalisation projects.
• Representation: Acting as a competent sparring partner for the management and representing the company towards partners and in the market.

• Education: Completed studies (university/FH) or a comparable qualification, ideally with a focus on business administration, sales, or customer relationship management.
• Professional Experience: At least 5 years of solid leadership experience in a comparable position in sales or senior customer management.
• Network Competence: Proven experience in managing sales partners, major customers, and complex stakeholder networks.
• Language Skills: German at native level as well as mandatory business fluent French skills (at least level B2).
• Analytics: Strong ability to manage based on data using key figures and deriving effective measures.
• Mindset: Strategic thinking combined with pragmatic action as well as consistent, sustainable implementation of change processes.
• Personality: Communicative, integral, and entrepreneurial leadership personality with a strong focus on customer orientation.