LPP Provident Benefits Manager

80 - 100%, Lausanne / Smart Working

Shape your future with us!

Every claim is a human story. And behind every file, a dedicated team does everything to find the best solution. If you enjoy challenges, quality work and tangible impact – you are in the right place.

In the Customer Operations sector, you help shape the customer experience for those who have suffered a claim and receive benefits. Our clients are at the heart of our concerns and we seek, together with them, a solution tailored to their needs. By consistently applying the motto "Customer first", we guarantee very high customer satisfaction.

What awaits you

• Independent handling of benefit cases within the framework of occupational benefits (LPP) in cases of disability and death
• Legal and medical examination of benefit requests, requesting necessary documents, determining due benefits as well as preparing the benefit statement
• Written and telephone contact with external clients (insured persons, employers, doctors, legal representatives and other social insurances)
• Coordination of benefits with health or accident insurers as well as with disability insurance (IV)
• Administration of ongoing pensions and periodic entitlement checks (reviews)
• Participation in continuous process improvement

What you bring

• Benefit of a commercial apprenticeship (CFC) or equivalent training or in the medical field (e.g. pharmaceutical assistant)
• Professional experience in the field of claims in a social insurance or several years of experience in the second pillar (a certificate would be an advantage)
• Interest in analysis and process development
• Perfect command of French (spoken and written)
• Knowledge of German or English would be an asset
• Dynamic, agile personality who values autonomous work while having a team spirit

What we offer you

We are convinced that satisfied employees achieve better performance. That is why we offer salary supplements that provide tangible benefits beyond the ordinary.

Flexibility and freedom: Smart Working (flexible work model), annual working time, five weeks of holiday (six weeks from age 50), two additional weeks of holiday offered every five years, possibility to buy up to ten additional days of holiday per year

Work-life balance: family-friendly meeting times, 22 weeks maternity leave, eight weeks leave for the other parent, subsidies for childcare, company family allowances, leave days for caring for relatives or in difficult personal situations

Provident and insurance: an attractive pension fund offering extensive supra-mandatory benefits and savings options, and up to 30% discount on insurance products

Flexible benefits: AXA Shareplan (employee participation), CHF 500 per year on the Swibeco benefits platform, discounted lunch or Lunch Card, Smart Working allowance of CHF 200 per year

Mobility: reimbursement of half-fare travelcard, Reka-Pay up to CHF 1000 per year (20% discount), fleet discounts, free electric charging station, AXA bikes to borrow

Good work balance: free health checks, health weeks every year, varied physical activity offers (online and on site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events on health prevention and mental health

Development: three days for individual training, wide range of learning and development, free coaching, financial participation in continuing education, promotion of internal mobility, talent development offers, seminars for over 55s (AXA Horizon), engagement in communities on various topics, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteer missions (environment and social)

Your future workplace

Chemin de Primerose 11, 1007 Lausanne

Send your application!

Do you have questions or need help? Do not hesitate to contact Grégory Boucard by email at

Diversity and inclusion are values dear to AXA

Open-mindedness, tolerance, respect for what differentiates us as well as what unites us are essential characteristics of collaboration at AXA Switzerland. We want to promote equal opportunities and remove barriers in the recruitment process.

If you need help or individual adjustments due to a disability, neurodivergence and/or a health issue, you can contact the Recruiting team at any time:

About AXA

At AXA, we believe that every person has the potential to actively help shape the future. Our goal is to create a dynamic, encouraging and progressive working environment that stimulates and inspires you. With a culture marked by peer collaboration, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and help you develop your strengths, take responsibility and engage within your team for new ideas. You can thus grow personally and help shape the world of tomorrow with us, protecting what really matters.

Would you like to learn more about AXA as an employer and immerse yourself in our working world? Then you are in the right place on our Careers page.

We look forward to your application!

For administrative and data protection reasons, only complete application files (CV, certificates, etc.) sent using the online application link will be considered.

We do not accept recruitment agency applications for this position.