Customer Delivery Manager

About the job

In this role, you don’t just take on tasks – you get the chance to significantly advance our Managed Services. You will become the central voice of our customers, coordinate impactful topics, and shape the quality of our services with your commitment. If you enjoy making things happen, taking responsibility, and reaching the next level in service management together with us, then the right challenge awaits you here.

What to expect:

• You will look after the outsourcing customers in the area of Managed Services

• As the central contact person, you are responsible for operational topics such as service contracts, SLAs, escalations, service reporting, and correct billing

• You will lead the service meetings including minutes and action item lists

• You enjoy coordinating and implementing customer requirements in service management

• You will monitor and control your assigned outsourcing orders including controlling

• The Key Account and Sales Managers look forward to your support with calculations and offer preparation. Up & cross-selling also belong to your area of responsibility

• Initiating improvements to services and components rounds off your work

• You support the internal delivery teams with communication and coordination in challenging situations

What you bring:

• You have a qualification as a business informatics specialist

• Your several years of solid experience in service management with medium-sized customers (>250 IT workstations) is a plus

• Commitment, initiative, and the strength to assert yourself are among your qualities

• You are a good communicator, eloquent, and possess impressive negotiation skills

• The IT industry is a familiar environment for you

• You enjoy constant change and have a flair for organising and coordinating. You actively contribute to taking us as an organisation to the next level

• You have a solid ITIL or equivalent qualification in service management