After-Sales Watchmaker & Technical Referent (M/F)

Passion, innovation and creativity: these are the pillars that drive our teams in their daily work.

Since its creation in 1988, Frederique Constant has set itself the mission of democratising access to luxury by designing, developing and assembling timepieces of the highest quality at the fairest price. The Swiss watch manufacture based in Geneva (Plan-les-Ouates) designs, develops and assembles mechanical watches – including more than 30 Manufacture calibres such as the Tourbillon, Perpetual Calendar, Flyback Chronograph, Monolithic, Big Date Power Reserve, Moonphase – and also offers quartz watches.

Since 2016, the Frederique Constant group (Frederique Constant, Alpina Watches, Ateliers deMonaco) has joined the Japanese Citizen group to continue its international development and foster new synergies.

We offer our employees a dynamic working environment, valuing entrepreneurial spirits within a human-sized structure. Join our talents driven by the perpetual quest for excellence and become a key element of the company yourself.

Joining our teams means immersing yourself in exciting projects and contributing to the achievement of ambitious goals. The spirit of innovation is at the heart of our daily life. Be ready to take on challenges and let us together shape the new horizons of the watchmaking industry.

To support the development of its After-Sales workshop, the House is looking for an After-Sales Watchmaker & Technical Referent.

This dual-role position places you both at the workbench and at the heart of our technical strategy: you ensure excellent after-sales service while contributing to the skills development of our subsidiaries and our retailer network. An ideal role for a passionate watchmaker who wishes to combine hands-on expertise with knowledge transfer.

Your missions

After-Sales Workshop — 60%

• Diagnose and repair mechanical and quartz watches received at the After-Sales workshop
• Perform the requested service respecting time and quality criteria
• Ensure the quality of serviced watches before returning them to the customer
• Actively contribute to the operational excellence of the workshop

Technical support & training — 40%

• Develop, organise, plan and lead FC – Alpina watchmaking training sessions
• Participate in defining the training strategy and frame the "Train the Trainers" programme
• Implement the technical qualification of Service Centres and ensure its follow-up
• Define technical requirements and standards for After-Sales watchmakers of Citizen subsidiaries and the retailer network
• Develop and update training technical documentation
• Participate in the development of specific tooling for certain models
• Ensure proactive monitoring of technical innovations and update associated documentation

Your profile

• Watchmaker CFC or equivalent watchmaking training
• Proven experience in watch after-sales service, on both mechanical and quartz movements
• Genuine enthusiasm for knowledge transfer, training and network work
• Rigor, strong sense of quality, autonomy and team spirit
• French and English essential, both written and spoken (training and travel)
• Availability for regular travel (approx. 20% of the time)

What we offer

• A versatile and evolving position within a recognised Swiss watch manufacture
• A demanding technical environment, driven by quality and the spirit of the House
• The opportunity to play a referent role and contribute to the training of an international network

Conditions

• Activity rate: 100% (60% workshop – 40% training, including approx. 20% travel)
• Start date: as soon as possible / to be agreed
• Workplace: Plan-les-Ouates (Geneva)