Prime21
Ostschweiz/Liechtenstein
ICT Service Manager 80-100%
- 08 September 2026
- 80 – 100%
- Permanent position
- Ostschweiz/Liechtenstein
About the job
Do you want to act as an ICT Service Manager bridging the gap between customers and specialist departments? For our client at the location in Weinfelden or Landquart, we are looking for you to analyse and optimise IT services. You will understand requirements and implement them into sustainable solutions. Additionally, you will be responsible for the development and further enhancement of IT services and support the ITSM platform. You will keep an overview of ongoing projects and identify improvement potentials early on. Does that sound exciting to you? Then we look forward to your application!
Your Tasks
- You coordinate the next steps in case of problems and ensure that information reaches the right places in a timely manner.
- You act as the central interface between customers and specialist departments, record concerns and pinpoint the actual needs.
- You keep an eye on ongoing projects, track progress and intervene or escalate if necessary.
- You identify improvement potentials early and continuously develop processes within ICT as well as together with specialist departments and customers.
- You analyse the need for IT services together with the specialist departments and actively shape their development and expansion.
- You take responsibility in operational management, especially regarding licences, service contracts and budget matters.
- You support the further development of the platform as an ITSM key user and take over deputising in the change management process if required.
Our Requirements
- You have training or further education in business informatics or IT training with further education in process technology or project management.
- You are skilled at understanding, questioning and translating requirements into viable solutions.
- You are very familiar with IT service management platforms; experience in IT support, customer service or cross-departmental functions is an advantage.
- You do not see processes as given, recognise improvement potential and implement optimisations.
- You convince in communication with customers and specialist departments through strong communication skills and empathy.
- You have a quick grasp, recognise technical, organisational and human contexts and keep an eye on business impacts.
- You are more interested in the actual need behind a request than the initial wish.
- You are reliable and keep promises, which builds trust and customer satisfaction.
Your Prospects
- You can expect a modern engineering culture with scope for design.
- Flat hierarchies and short decision-making paths are offered.
- You can work with modern technologies.
- A collegial team culture rounds off the offer.
