Wil
Customer Service & Order Management (m/f/d)
- 27 October 2026
- 100%
- Permanent position
- CHF 78 000 - 84 500 /year
- German (Native language), English (Intermediate)
- 9500 Wil
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Customer Service & Order Management (m/f/d)
Salary - CHF78,000 - 84,500Our client is a globally active Swiss high-tech company that develops and produces technically sophisticated devices and system solutions for professional users. From development through manufacturing to international sales, the company combines comprehensive expertise under one roof. Employees can expect a technologically diverse environment with international interfaces.
Role:
In this role, you take on a central position in customer and order management, ensuring that orders are processed reliably, efficiently, and on time.
You coordinate closely with sales, service, logistics, and other internal departments and are an important contact person for customers in day-to-day business. At the same time, you actively contribute to the further development of existing processes and help continuously improve the customer experience.
Responsibilities:
You manage customer orders from entry to full completion
You respond to customer enquiries via various communication channels
You coordinate international and internal company order processes
You process orders for different products and services
You maintain customer and master data in ERP and CRM systems
You liaise closely with sales, service, and logistics
You identify deviations early and coordinate appropriate solutions
You contribute to the optimisation of order and service processes
Qualifications:
You have several years of experience in order processing within the customer service / internal sales department
You are familiar with customer-oriented order and service processes from practical experience
Experience in international order or export processing is a plus
You communicate very well in German and English
You work in a structured, careful, and solution-oriented manner
You convince through strong customer and service orientation
You enjoy working cross-departmentally and bring initiative
Benefits:
- Flexible working hours
- Attractive training and development opportunities
- Open corporate culture
- Interesting and varied tasks/projects
- Experienced and dynamic team
- International environment
- Home office
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https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Wil
Contact
Maximilian Halic,
+41443852856
