Skoda After-Sales Service Manager - Romanel-sur-Lausanne

Autocorner SA is a family business active in the automotive distribution sector for the Audi, Skoda and BYD brands. We have nearly 120 employees and are present in the cantons of Vaud and Valais, with 5 dealerships and 2 used car centres.

We are currently looking for a Skoda After-Sales Service Manager for our Skoda dealership in Romanel-sur-Lausanne, for a position available from 1 January 2027 or as agreed.

YOUR MISSION

As the After-Sales Service Manager for the Skoda dealership, you will ensure the overall management and development of the after-sales service. You will oversee after-sales activities, manage the teams and ensure the operational and financial performance of the service, while guaranteeing a quality customer experience.

YOUR RESPONSIBILITIES

• Manage, supervise and develop a team of 5 to 15 employees
• Supervise and optimise the workshop operations, in close collaboration with the Workshop Manager
• Monitor performance indicators, track profitability and implement necessary actions to achieve objectives
• Ensure optimal invoicing and rigorous management of warranty files
• Ensure the quality of services, compliance with procedures and brand standards
• Ensure customer satisfaction and loyalty, notably through handling complaints and sensitive situations
• Support and assist After-Sales Advisors in the daily management of their activities

YOUR PROFILE

• You have proven experience in managing a mechanical workshop and/or an automotive after-sales service
• You hold a qualification in the automotive field (CFC, federal diploma or equivalent), ideally complemented by management training
• You possess solid technical knowledge in the automotive sector
• You are a recognised leader, capable of uniting, empowering and developing a team
• You have a strong results and customer satisfaction orientation, with a good understanding of the economic challenges of an after-sales service
• You demonstrate excellent listening, analytical and complex situation management skills
• You are comfortable leading meetings and driving improvement projects
• Dynamic, flexible and committed, you stand out through your integrity, loyalty and sense of responsibility
• You hold a valid driving licence
• Knowledge of Volkswagen Group (VAG) procedures and standards is an asset

WHAT WE OFFER

• The opportunity to join the largest Skoda dealership in French-speaking Switzerland
• A position of responsibility within a growing family business actively contributing to the future of mobility
• The chance to actively participate in the development of the company and its after-sales activity
• A stimulating work environment, in contact with recognised brands and modern automotive technologies
• A motivated and dynamic team where your contribution will make a difference
• Attractive working conditions, in line with the market
• A regulated working environment and five weeks of holiday
• Advantageous employee discounts on our vehicles and various service offerings

Desired start date: 1 January 2027 or as agreed

Workplace: Romanel-sur-Lausanne

Are you motivated to join our team?

We look forward to receiving your complete application (CV, work certificates, diplomas), online only. Please do not hesitate to tell us in 2-3 sentences why you are motivated to join us.

We will keep you informed of the progress of your application by email. Please be sure to check your inbox regularly as well as your spam folder.

We are committed to responding to every application received.