Team Leader Internal Sales 100% (m/f/d)

What is my role?

Our client is looking for a team leader in internal sales who will take on the leadership and further development of the internal sales team. You ensure efficient handling of all customer enquiries, continuously optimise processes, and are actively involved in day-to-day business with direct customer contact.

Your tasks include:

• Leading and further developing the internal sales team

• Ensuring efficient and prioritised handling of all customer enquiries

• Optimising and adhering to processes

• Active participation in day-to-day business with direct customer contact

• Review of terms and conditions including risk assessment

• Coordination of special requests and support with new platforms

• Supporting the field sales team in administrative matters

• Telephone-based customer advice and acquisition

• Preparation and follow-up of offers as well as order processing

• Independent pricing within defined frameworks

• Order processing via online platforms

• Monitoring deadlines and delivery schedules

• Handling customer complaints

• Maintaining master data

What do I need to be successful?

• Completed commercial or technical vocational training, supplemented by specialised further education at HF level or a federal professional certificate

• Several years of experience in internal sales, including leadership experience

• Sound understanding of processes and their optimisation

• Confident use of Microsoft 365 and digital platforms

• Very good German skills, good English skills, and additional language skills are an advantage

• Enjoyment of customer contact and team leadership

• Strong communication skills, a pragmatic approach, and a true team player

• Structured and solution-oriented working style

What are my benefits?

• A varied leadership position with direct influence on processes and team development

• Scope for shaping the optimisation of workflows and the strategic further development of internal sales

• A motivated team that you can lead and promote

• Modern digital tools and platforms

• Diverse tasks with direct customer contact and strategic elements

• Independent working with decision-making authority in pricing

• A professional working environment with clear structures and development opportunities

• Attractive employment conditions and social benefits

• A long-term perspective in an established company

What distinguishes the company?

Our client is an established company characterised by its customer-oriented approach and modern working methods. Here you can expect a dynamic environment where process optimisation and digital transformation are actively lived.

Languages
German: C2 - Native level
English: B1 - Intermediate / Good

Workplace
Hallwil

Vacancy number
VA-WKT-WF4