Technical Manager e-commerce platform - 100%

Present in Switzerland for 50 years, the Conforama Suisse brand and its 850 employees proudly serve over 6 million customers each year through its 20 stores across Switzerland and on our online site. Already the number 1 in sales in Switzerland in many product categories (furniture, decoration and leisure electronics), all our employees are committed to a profound transformation of our brand, focused on customer services, digitalisation and omnichannel.

Our Commercial Management is looking for a:

Technical Manager e-commerce platform - 100%

Integrated into the IT team and in direct contact with the e-commerce manager, you are the technical expert of the eCommerce platform (SAP Commerce Cloud) and its interfaces with the various systems. You ensure the quality of specifications, the monitoring of configurations and flows, as well as the technical management of our external service provider.

Your main responsibilities:

• Write, maintain and develop the technical specifications of SAP Commerce Cloud, for the current scope and future developments.
• Manage the external development team: validate deliveries and ensure deadlines and quality are met.
• Ensure consistency between business needs and the technical solutions proposed by developers.
• Monitor the technical configurations of the platform and ensure their compliance with the specifications.
• Understand and monitor integration flows and exchanges with connected systems (ERP, PIM, WMS, After-sales service).
• Monitor and analyse platform performance, particularly regarding stability, availability, speed and user experience, to identify areas for improvement.
• Manage and analyse production incidents and anomalies, identify the cause and coordinate correction with the provider.
• Conduct acceptance tests to ensure the technical and functional proper operation of the platform.
• Document the technical operation of the platform, the various flows and configurations.

Your profile:

• Higher education in computer science, engineering or equivalent, or confirmed technical experience.
• Minimum 5 years of experience in a technical role, ideally on platforms, digital products or integrations.
• Strong technical background, with a good understanding of development.
• Ability to challenge technical design choices and to arbitrate between several options.
• Experience in writing clear and usable technical specifications for a service provider.
• Ability to communicate clearly and constructively with business and technical stakeholders.
• Good understanding of integration architectures, APIs and flows between systems.
• Experience in managing RUN, incidents, releases and a backlog.
• Ability to translate business needs into elements usable by technical teams.
• Good command of tracking and collaboration tools such as Jira, Confluence or equivalent solutions.
• Analytical and rigorous mindset, organisational skills and ability to manage several topics simultaneously.
• Sensitivity to customer experience issues, particularly speed and smoothness of journeys.
• Knowledge of omnichannel environments, payment solutions or order management processes is also an asset.
• Autonomy, sense of responsibility, initiative and ability to advance topics pragmatically.
• Fluent French is essential, good professional level of English.

Our offer:

• The opportunity to join a solid and recognised company, where commitment and performance are lived daily. You will join a motivating, enriching and varied environment that values initiative, freedom to undertake and talent development.

• At Conforama Suisse, team spirit, flexibility and responsiveness are at the heart of our culture: we move forward together, in a dynamic framework where everyone can bring their value and evolve.

Do you identify with this profile and wish to contribute to the development of Conforama Suisse?

We look forward to receiving your complete application file (CV, cover letter, work certificates, diplomas and any other document you consider useful).