After-Sales Administrative Manager

Since 2002, One Placement SA has been a specialist and generalist recruitment agency, present throughout Switzerland, operating in the following sectors: tertiary, industry, technical, construction, medical and hospitality. Our dynamic team strives to offer you opportunities aligned with your professional project.

As part of a long-term temporary assignment, we are looking for one of our clients, a watchmaking manufacturer based in the Canton of Geneva, a

Your mission:

• Manage a portfolio of clients related to the refurbishments carried out at the Manufacture
• Create a relationship of trust with internal and external partners
• Inform service centres and points of sale of repair times and intervention procedures
• Prepare commercial offers based on technical diagnostics and submit them to the markets for validation
• Ensure compliance with announced deadlines and accuracy of quotes, in collaboration with planning and workshops
• Coordinate special requests with internal departments
• Respond to letters addressed to Management concerning refurbishment interventions
• Participate in the continuous improvement of service processes (quality, traceability, communication)

Required technical skills:

• Good knowledge of watchmaking products and their technical specificities (a certification or technical watchmaking training is an asset)
• Proficiency in IT tools: CRM Salesforce, ERP SAP, Office suite
• Fluent in French and English, German is an asset
• Strong writing skills, especially for offers, quotes and letters to Management

Your profile:

• Commercial employee CFC or equivalent qualification
• 3 to 5 years of experience in after-sales service or customer relations, ideally in the watchmaking sector
• Service-oriented, excellent communication skills and interpersonal skills
• Discretion and respect for confidentiality
• Rigour, precision and reliability

If you are ready to take on this exciting challenge offering great prospects, please send us your complete application (CV, work certificates, diploma, identity document, criminal record extract) as soon as possible.

If you do not receive a response from us within 15 days, please consider that your application has not been retained.

Each application will be treated confidentially.