Group IT Manager (M/F)

Between lake and mountain, join hotels where natural elegance meets service excellence. Here, every moment reflects the beauty and authenticity of our landscapes, in a setting as inspiring for our guests as for our teams. We offer our employees genuine opportunities for advancement within exceptional establishments. Beautiful hospitality comes from the heart, and it is with passion that we make it shine every day.

Team management and department leadership

• You supervise, lead, motivate and develop the IT team consisting of 4 people.
• You organise and plan the department's activities, allocate tasks and coordinate the on-call service schedule.
• You participate in recruitment, conduct performance reviews and support the skills development of your team members.
• You prepare, propose and monitor the IT budget, both for investments and operating expenses.
• You define the department's objectives and indicators and provide regular reporting to Management.
• You write and keep up to date procedures, technical documentation and inventories.

Daily operations and support

• You ensure the daily proper functioning of IT infrastructures: servers, network, workstations, telephony, smartphones and tablets, client and staff Wi-Fi as well as printing systems.
• You actively participate in supporting employees and, where applicable, clients.
• You manage incidents, requests and changes following a structured ITSM (Information Technology Service Management) approach.
• You administer the main business applications: PMS, POS/cash registers, reservation systems, spa, electronic locks and keys, payment systems and messaging.
• You manage user accounts, access and rights, especially during employee arrivals and departures.
• You provide significant support to the Security department, notably in video surveillance, access control and parking management.

On-call / standby service

• You ensure and coordinate an on-call service guaranteeing 24/7 operational continuity, essential for hotel operations.
• You intervene in emergencies, on-site or remotely, within agreed timeframes.
• You document interventions and ensure their follow-up.

Information security and compliance

• You define, implement and maintain the cybersecurity policy: firewall, XDR (Extended Detection and Response), antivirus, network segmentation, vulnerability and patch management.
• You guarantee the reliability of backups, redundancy as well as the business continuity and disaster recovery plans.
• You coordinate vulnerability audits and penetration tests.
• You ensure the protection of client and employee data in accordance with the nLPD and GDPR where applicable.
• You guarantee PCI-DSS compliance of payment systems.
• You raise awareness and train employees on cybersecurity issues: phishing, best practices and password management.
• You detect, manage and document security incidents and, if necessary, coordinate with partners and competent authorities.

Innovation, modernisation and proactivity

• You maintain continuous technological watch to anticipate useful developments for the company.
• You establish and manage a five-year IT roadmap, including migrations, redesigns and new tools.
• You propose and lead modernisation projects such as cloud migration, digitalisation of the client experience, automation and system optimisation.
• You identify and deploy artificial intelligence solutions that bring concrete value to the company, notably in operational efficiency, personalisation of the client experience and decision support, respecting data protection requirements.
• You evaluate and integrate new solutions to bring more value, efficiency and differentiation.
• You support teams and Management in managing change related to technological evolutions.

Supplier, contract and project management

• You select, negotiate and manage IT service providers and contracts, including service levels (SLA), in coordination with the Purchasing department during negotiations.
• You manage IT projects ensuring monitoring of schedules, budgets, risks and quality levels.
• You ensure compliance with contractual commitments and cost control.

• Temporary accommodation

• Internal training

• Access to sports facilities

• Quality catering at preferential prices

Joining Sandoz Foundation Hotels means becoming part of a group where excellence, employee development and sustainability are at the heart of our values. We invest in your professional growth and offer an inspiring work environment where team spirit and authenticity are essential. Together, let us shape beautiful hospitality with passion and commitment.