Team Leader Datacenter Operations (a)

Become part of Green and take responsibility for the professional leadership and further development of our technical 24/7 operations team.

As Team Leader Datacenter Operations, you are responsible for the professional leadership, empowerment, and further development of the employees in the technical 24/7 back office. You ensure a uniform and quality-assured implementation of monitoring, alarm handling, incident and change processes, as well as interface communication. At the same time, you ensure high operational readiness and a consistent quality level through reliable shift planning, targeted skills development, and practical exercises.

The role generally operates outside of a fixed shift rotation. To stay close to the operational business and the team, you regularly participate in various shifts - including night, weekend, and public holiday shifts.

* You lead, accompany, and support the Datacenter Operations team in daily business and conduct team, feedback, and development discussions.

* You identify skill gaps, derive suitable development and qualification measures, and accompany onboarding, practical instructions, and competency verifications.

* You develop and maintain the training and competency management for the technical 24/7 back office and ensure practical knowledge transfer.

* You plan and coordinate incident drills and emergency exercises, evaluate them, and ensure that lessons learned are translated into concrete improvement measures.

* You are responsible for demand-oriented and transparent shift and deployment planning and ensure the required staffing and competency coverage.

* You support challenging incidents, escalations, and changes and ensure clear and target-group-appropriate communication.

* You review the quality of operational processes, identify deviations and risks, and pursue improvement measures until implementation.

* You work closely with Datacenter Operations Management, Service Desk, Service Management Excellence, Operations Excellence, as well as other technical and organisational units.

* Completed technical or commercial training, ideally supplemented by further training in leadership, technology, operations organisation, or service management.

* Experience in a 24/7 shift operation, preferably in a data centre or comparable critical infrastructure.

* Experience in professional or personnel leadership as well as in training and further development of employees.

* Good knowledge of incident, change, escalation, and process management as well as experience with shift planning, exercises, and drills.

* Very good communication skills and confident appearance towards employees, managers, customers, and external partners.

* Fluent German skills as well as very good English skills in spoken and written form.

* Strong organisational skills, sense of responsibility, resilience, and solution-oriented thinking.

* Knowledge of monitoring, SCADA, BMS, DCIM, or service management systems is an advantage.

A responsible leadership role with direct proximity to the technical datacenter operation. You actively shape the professional development of your team and contribute significantly to operational safety, availability, and customer satisfaction at our datacenter locations through stable processes, effective training, and continuous improvement.