Biel/Bienne
Team Leader Customer Service and Order Processing 80-100% (m/f/d)
- 18 October 2026
- 80 – 100%
- Permanent position, Supplementary income
- CHF 91 000 - 97 500 /year
- German (Fluent), English (Intermediate)
- 2502 Biel/Bienne
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Team Leader Customer Service and Order Processing 80-100% (m/f/d)
Salary - CHF91,000 - 97,500Rocken® is a digital career partner for candidates in the supply chain sector with a focus on purchasing, export, sales (internal and external) & other commercial professions and connects qualified talents with attractive employers in Switzerland. Thanks to our intelligent matching technology and personal support, we find career opportunities that match your skills, experience and career goals.
With Rocken®, you gain access to attractive and partly exclusive career opportunities with exciting employers. Thanks to AI-supported matching, we find job offers that perfectly suit your qualifications and career goals. We personally and professionally accompany you throughout the entire application process and enable you direct access to relevant employers and decision-makers. Our services are always free and confidential for you.
Role:
Our Rocken partner is an established Swiss company with an international orientation. The company offers versatile solutions and services for various industries and values quality, sustainable processes and reliable cooperation.
Responsibilities:
Leadership and professional development of an eight-member customer service team.
Monitoring the entire order processing from inquiry to delivery.
Coordination with sales, production planning, logistics and other internal departments.
Ensuring correct master data and order maintenance in the ERP system.
Handling customer complaints and coordinating internal escalation cases.
Evaluation of service metrics such as on-time delivery, throughput times and complaint frequency.
Creation and follow-up of offers as well as handling incoming customer requests.
Implementation of process optimisations and participation in the development of digital workflows.
Qualifications:
Higher education in business administration, logistics or supply chain management or a comparable field.
Several years of professional experience in customer service, internal sales or order management.
Proven experience in staff leadership and team development.
Knowledge of a manufacturing company, ideally in the food or raw materials processing sector.
Solid knowledge in order control, delivery planning and complaint handling.
Confident handling of ERP systems and understanding of operational processes.
Structured working style, decisiveness and confident handling of high workloads.
Fluent German skills as well as good English skills; French or Italian an advantage.
Benefits:
- Home office
- Attractive training and development opportunities
- Open corporate culture
- Flexible working hours
- 13th month salary
- Market- and performance-based salaries
- Participation in or provision of company car
- Experienced and dynamic team
- Interesting and varied activities/projects
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Biel/Bienne
Contact
Ethan Glass,
+41443852176
