Gossau
Clerk Customer Service & International Order Processing (m/f/d)
- 10 October 2026
- 100%
- Permanent position
- CHF 78 000 - 89 700 /year
- German (Native language), English (Intermediate)
- 9200 Gossau
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Clerk Customer Service & International Order Processing (m/f/d)
Salary - CHF78,000 - 89,700Our client is a globally active Swiss high-tech company that develops and produces technically sophisticated devices and system solutions for professional users. From development through manufacturing to international sales, the company combines comprehensive expertise under one roof. Employees can expect a technologically diverse environment with international interfaces.
Role:
In this versatile role, you take responsibility for reliable international order processing and professional customer service. You coordinate customer and intercompany orders, work closely with sales, service and logistics, and ensure a smooth process throughout the entire order process. At the same time, you can contribute your experience and actively further develop existing processes.
Responsibilities:
Support of international customers and handling their concerns via various communication channels
Coordination of intercompany and export-related orders as well as international deliveries
Processing orders for products, accessories and spare parts
Coordination with sales, service, logistics and other interfaces on delivery, shipping and export topics
Maintenance of customer, order and master data in CRM and ERP systems
Coordination of suitable solutions in case of schedule deviations or operational challenges
Participation in the optimisation of international order and export processes
Qualifications:
Several years of professional experience in international order processing, customer service or internal sales
Experience in export business or in managing international customer orders
Good understanding of international delivery, shipping and order processes
Commercial basic training; further training in export or foreign trade is an advantage
Confident handling of ERP and CRM systems
Very good German and English skills; additional languages are an advantage
Structured, independent and reliable working style
Strong customer and solution orientation as well as enjoyment of cross-departmental collaboration
Benefits:
- Flexible working hours
- Attractive training and development opportunities
- Open corporate culture
- Interesting and varied activities/projects
- Well-coordinated and dynamic team
- International environment
- Home office
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https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Gossau
Contact
Maximilian Halic,
+41443852856
