After-Sales Service Manager BYD - Romanel-sur-Lausanne

Join the development of a brand that is redefining mobility!

The Autocorner Group is a recognised family business active in the automotive distribution of the Audi, Skoda and BYD brands. With nearly 130 employees, 5 dealerships and 2 used car centres in the cantons of Vaud and Valais, we pursue our development with passion and ambition.

As part of BYD's development, our after-sales service team is expanding and being structured!

A cutting-edge technological brand rapidly growing in the Swiss market, BYD embodies innovation, design and sustainable mobility. Joining this adventure means contributing to introducing a new vision of the automobile and delivering an innovative customer experience.

We are currently looking for a BYD After-Sales Service Manager for our dealership in Romanel-sur-Lausanne, for a position available immediately or by agreement.

YOUR MISSION

As BYD After-Sales Service Manager, you ensure the overall management and development of the after-sales service at the Romanel site. You lead the service activities, supervise the teams and ensure its operational and financial performance, while guaranteeing a quality customer experience.

Beyond managing Romanel, you will contribute to the evolution and structuring of the after-sales service for the entire BYD Group. You actively participate in the brand's development and the implementation of an efficient after-sales organisation, aligned with its growth and ambitions.

YOUR RESPONSIBILITIES

• Manage, supervise, develop and recruit an after-sales team of 1 to 5 people
• Oversee and optimise the operation of the Romanel after-sales service
• Monitor performance indicators, track profitability and implement necessary actions to achieve objectives
• Ensure optimal invoicing and rigorous management of warranty files
• Ensure the quality of services, compliance with BYD procedures and standards
• Ensure customer satisfaction and loyalty, notably through handling complaints and sensitive situations
• Support and assist After-Sales Advisors in their daily activity management
• Participate in structuring and evolving the after-sales organisation at the BYD Group level
• Develop and harmonise processes, working methods and quality standards across the various BYD sites
• Identify development opportunities and contribute to the growth of after-sales activity and the brand
• Support the skills development of teams in response to new technologies and the specifics of electric vehicles

YOUR PROFILE

• You have proven experience in managing a mechanical workshop and/or an automotive after-sales service
• You hold a qualification in the automotive field (CFC, federal diploma or equivalent), ideally complemented by management training
• You possess solid technical knowledge in the automotive sector. Sensitivity to new technologies and electric mobility is an asset
• Knowledge of the BYD brand or experience in the electric vehicle sector is an advantage
• You are a recognised leader, capable of uniting, empowering and advancing a team
• You have a strong results and customer satisfaction orientation, with a good understanding of the economic challenges of an after-sales service
• You demonstrate excellent listening, analytical and complex situation management skills
• You are comfortable leading meetings and managing improvement projects
• You appreciate evolving environments and are able to take a strategic view to structure and develop an activity
• Dynamic, flexible and committed, you stand out for your integrity, loyalty and sense of responsibility
• You hold a valid driving licence

WHAT WE OFFER

• The opportunity to participate in the development of an innovative and rapidly expanding brand
• A position with responsibilities extending beyond managing a single site, with the possibility to contribute to the evolution of after-sales for the entire BYD Group
• The chance to actively participate in structuring and developing a growing after-sales activity
• A stimulating work environment, in contact with cutting-edge technologies and electric mobility solutions
• A growing family business actively contributing to the future of mobility
• A motivated and dynamic team where your contribution will make a difference
• Attractive working conditions, aligned with the market
• A regulated work environment and five weeks of holiday
• Advantageous employee discounts on our vehicles and various service offerings

Desired start date: immediately or by agreement

Workplace: Romanel-sur-Lausanne

Are you motivated to join our team?

We look forward to receiving your complete application (CV, work certificates, diplomas), online only. Please do not hesitate to tell us in 2-3 sentences why you are motivated to join us.

We will keep you informed of the progress of your application by email. Please regularly check your inbox and spam folders.

We are committed to responding to every application received.