Specialised Case Manager (M/F)

On behalf of one of our clients located in the Lausanne region, we are looking for a

with strong analytical skills and a keen interest in handling complex individual cases.

Within a demanding and regulated environment, you will be responsible for the instruction, analysis and monitoring of cases requiring thorough examination of administrative, financial and personal aspects.

Your responsibilities

• Analyse and assess individual situations requiring rigorous evaluation of the facts;
• Examine and interpret various documents and supporting evidence to determine the relevant rights or benefits;
• Check the compliance of the information provided and identify elements requiring further verification;
• Conduct interviews with users to gather the information necessary for a proper understanding of their situation;
• Research, cross-check and synthesise information useful for case processing;
• Apply the legal bases, guidelines and procedures in force;
• Issue recommendations, draft reports, letters, notes and other administrative documents;
• Participate in handling objections and ensure the administrative follow-up of decisions made;
• Ensure case processing complies with quality, fairness and confidentiality requirements.

Your profile

• Proven experience in managing and processing complex cases;
• Experience in social insurance, social assistance, public administration or a similar field is a strong asset;
• Excellent analytical, synthesis and judgement skills;
• Good interpersonal skills and ability to conduct interviews with people from diverse backgrounds;
• Ability to work independently, methodically and in an organised manner;
• Very good writing skills in French;
• Good knowledge of the Swiss social insurance system is appreciated.

This opportunity is aimed at a person capable of combining administrative rigour, analytical sense and objective judgement in evaluating sometimes complex situations.

Do you recognise yourself in this profile? We invite you to send us your complete application file (CV, work certificates, diplomas and other useful documents) as soon as possible. All applications will be treated with the utmost confidentiality.