Customer Onboarding & Migration Specialist

We are looking for talented employees who share our interests and values. Do you focus on what matters and keep your promises? Are you good at making complex things simple and stand out through your unique way in everything you say and do? And most importantly: Are you good at providing exceptional service every day?

Become part of the Business Division in the SME (Small Medium Enterprise) customer area and take an active role within the Customer Onboarding Team, which is responsible for pre- and after-sales support of SME customers and especially for the migration of new customers.

Workload: 100%

Contract type: Permanent employment

Language: German (native), English (fluent), French (advantageous)

Workplace: Biel/Bienne

Your tasks

• Implementation and support of complex communication solutions such as Corporate Internet, SD-WAN, IP VPN, SIP Trunk and vPBX
• Accompanying new customers from contract conclusion to successful implementation and commissioning
• Recording and maintaining customer, location, billing and service data in internal systems
• Coordination of technical and administrative aspects throughout the entire implementation phase
• Central contact person for business customers as well as interface between sales, technology, support and external partners
• Support of service adjustments, contract changes and contract extensions for existing customers

What you bring

• A completed commercial apprenticeship (EFZ or equivalent)
• Experience in a customer-oriented position, ideally in the B2B environment
• Very good German and English skills (Level C1 spoken and written), French skills a great advantage
• Technical understanding as well as interest in digital solutions and IT systems
• Experience in the telecommunications sector, especially with fixed network, internet or network technologies such as fibre, router, SIP, VPN, PBX or FortiGate
• A structured and independent way of working as well as the ability to coordinate several customer projects simultaneously and keep an overview even under time pressure
• Strength in building long-term business relationships
• Autonomy in using B2B CRM tools, Excel/Word advantageous
• Good knowledge of B2B sales organisations and processes advantageous

What we offer

• Modern and ergonomic workplace in a dynamic and collegial environment
• 13th month salary
• Bonus (equivalent to 14th month salary, based on personal performance)
• Favourable pension fund and social insurance
• 5 weeks holiday
• Home office possible up to 20%
• Free mobile phone subscription including roaming throughout the entire EU zone
• Various offers and discounts on our products
• Attractive employee discounts with our partners

Have you always dreamed of working in a refreshingly unique and diverse environment? Then we definitely want to get to know you!

Apply directly via our job portal stating the job profile you are interested in. Please note that we only consider online applications.