IT Operations Support (M/F) at 100%

A cooperative active for over 60 years in the field of billing and management of medical practices, we have about ten agencies and employ more than 350 staff nationwide. Our main clientele consists of doctors, specialists, and paramedical collaborators as well as clinics and hospitals.

Your mission

To strengthen our IT Operations / Production team, we are looking for an IT production support (L1/L2) responsible for ensuring the stability and availability of critical IT services for the business. This position is entirely operations-oriented: monitoring, incident management and daily production activities, in a "shift" work schedule model.

Monitoring and incident management

• Ensure reliable availability of IT services during operating hours
• Monitor IT systems, applications and batch processes
• Respond quickly and effectively to incidents and handle L1/L2 production incidents
• Analyse failed batch processes, identify the cause and restart, including by reading the relevant scripts
• Participate in managing major incidents: qualification, coordination of stakeholders, status communication
• Write incident reports and contribute to root cause analyses

Daily operations

• Request expert teams (databases, infrastructure, etc.) for issues beyond the operational scope
• Execute daily operational tasks and procedures
• Maintain monitoring and status page for our clients
• Maintain and enhance operational procedures and runbooks
• Automate checks and recurring tasks
• Support production operations and ensure smooth handovers between teams
• Occasionally assist the database team with routine operational tasks
• Participate in a "best effort" on-call rotation outside working hours

Work organisation

• Position with 8-hour shifts (6am–2pm / 1pm–9pm)
• Two shifts per day with 1 hour overlap on site
• Weekly or bi-weekly rotation between shifts

Your profile

Education: Training in IT or equivalent experience in systems operations

Experience: proven experience in IT support or production operations, ideally in shift work

Technical skills

• Knowledge of Linux and/or Windows systems
• Experience with monitoring/supervision tools (Grafana or equivalent)
• Experience with a production scheduler, preferably Control-M
• Reading and adapting Shell and Perl scripts
• Basic database knowledge and ability to execute diagnostic SQL queries (PostgreSQL or Sybase is a plus)
• Practice with Git and pull requests.
• Knowledge of ITIL processes (incident, problem, change)

Languages

• Fluent French
• Professional level English (B1/B2)
• German is an asset

Soft skills

• Calmness and sense of priorities in incident situations
• Good writing skills: procedures and incident reports
• Autonomy, rigour and service orientation
• Ability to work in a team and ensure clear handovers

We offer

• A key operational role in a critical IT environment
• Clear responsibilities and structured operations
• Exposure to legacy and modern systems
• Pre-planned working hours
• Opportunities for advancement within IT operations
• A large company ... with a human scale (approx. 350 employees)
• A dynamic working environment within a committed team
• A culture of informal address across hierarchies
• A stable and solid pension fund

Additional information

• Start date: to be agreed
• Workplace: Thônex (GE)

Please visit our website and send us your complete application in French (CV, certificates and cover letter) to the email address indicated at the bottom of the advert, addressed to Jean-François Marasigan.

We look forward to receiving your application!