Retail Training Manager - Luxury Watches

For a prestigious Swiss luxury
watchmaking Maison, we are currently seeking an experienced International
Retail Training Manager to develop and deploy the Retail Training strategy
across its global boutique network.

Based at the Maison's
headquarters in Switzerland and reporting to the Vice President Sales,
this highly international role combines training strategy, content
development, facilitation and hands-on coaching in the field.

The objective: bring the
Maison's heritage, products and storytelling to life, elevate the selling
ceremony and client experience, and ultimately contribute to business
performance across the global retail network.

YOUR
MISSION

Training
Content & Development

• Design, develop and continuously update
  training programs covering products & collections, brand heritage,
  storytelling, sales techniques and client experience.
  
• Create engaging content adapted to
  different formats: classroom, e-learning, webinars and in-store
  training.
  
• Work closely with Sales, Product and
  Marketing teams to translate the Maison's strategy and product
  launches into impactful training initiatives.
  
• Ensure all training content remains
  consistent with the Maison's identity, luxury retail standards and
  evolving needs from the field.
  

Training Delivery & Retail Coaching

• Deliver inspiring training sessions
  internationally, both at headquarters and within the boutique network.
  
• Provide hands-on coaching directly on
  the sales floor, working closely with Boutique Managers and their
  teams.
  
• Strengthen the selling ceremony,
  storytelling and overall client experience.
  
• Develop and deploy Train-the-Trainer
  programs to ensure consistency and excellence across markets.
  
• Build a strong connection between
  headquarters and local retail teams through regular training initiatives
  and webinars.
  

Digital Learning

• Animate and continuously develop the
  Maison's e-learning platform.
  
• Enrich the platform with relevant content
  and media according to evolving business needs.
  
• Engage and animate the international user
  community.
  
• Coordinate external partners involved in
  platform development and content creation, ensuring quality and timely
  delivery.
  

YOUR PROFILE

• Several years of experience within luxury
  retail,
  ideally within the watchmaking or jewellery sector.
  
• Solid experience in training design,
  facilitation and delivery, ideally within an international retail
  environment.
  
• Excellent understanding of luxury
  retail, client experience and selling standards (prior experience
  in Retail Sales and-or boutique management would be a serious advantage).
  
• Strong affinity with products,
  craftsmanship and storytelling, with the ability to make technical
  content engaging and accessible.
  
• Outstanding presentation,
  facilitation, coaching and public-speaking skills.
  
• Comfortable working directly with
  boutique teams and coaching on the sales floor.
  
• International mindset and ability to
  operate effectively within a multicultural environment.
  
• Highly organized, autonomous,
  collaborative and detail-oriented.
  
• Strong business orientation and
  commitment to excellence.
  
• Fluent English and French is essential; additional languages
  are a strong asset.
  
• Availability for regular international
  travel (no home-office work).
  

THE OPPORTUNITY

This is a unique opportunity to
take ownership of an international Retail Training function within a
prestigious Swiss watchmaking environment and to have a direct impact on how
the Maison's heritage, products, expertise and client experience are
brought to life across its global boutique network.

If you combine a genuine passion
for luxury retail and fine watchmaking with strong training expertise and a
natural ability to inspire sales teams, we would be delighted to hear from you.

Please submit your application
including your CV and a short motivation letter. Certificates and
diplomas may follow at a later stage.