Zug
IT Support Engineer - Microsoft 365 & Workplace | 100% (m/f/d)
- 13 November 2026
- 80 – 100%
- Permanent position
- CHF 90 000 - 100 000 /year
- German (Fluent), English (Fluent)
- 6300 Zug
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Support Engineer - Microsoft 365 & Workplace | 100% (m/f/d)
Salary - CHF90,000 - 100,000Rocken® specialises in recruiting talents and experts from IT consulting and software engineering. We collaborate with the most exciting Swiss IT software manufacturers and consulting firms. Concurrently, we provide a network of established companies digitally and transparently through our closed Rocken® Talent Platform.
For our partners to successfully manage their projects, a collaboration of various specialists from the fields of Agile Business Analysis, Requirements Engineering, Project Management, Software Engineering, Architecture, DevOps, and Security is required.
Are you eager for a new challenge? Then benefit as a Rocken® Talent from our broad network and have exciting jobs presented to you.
Role:
You want to kickstart your career in IT and apply your technical knowledge daily in practice? Here you are in the thick of it rather than just on the sidelines: You support employees with IT questions, ensure functioning workplaces, and learn how modern Microsoft environments are professionally managed.
Responsibilities:
You are the first point of contact for IT concerns and support employees in 1st and 2nd level support on-site as well as via telephone, email, Teams, and ticket system.
You analyse and resolve issues related to Windows 11, Microsoft 365, user accounts, and business applications.
You accompany the onboarding and offboarding of employees and take care of setting up workplaces, devices, and user access.
You install, configure, and maintain PCs, laptops, printers, and peripheral devices and assist with device management using Microsoft Intune.
You manage user permissions in Active Directory and Microsoft Entra ID and support with connection issues involving WLAN, LAN, and VPN.
You regularly check the condition of end devices, backups, and IT security functions and assist with phishing simulations and internal training.
You document technical solutions, maintain the knowledge base, and collaborate closely with experienced system engineers on more complex issues.
Qualifications:
At least 3 years of experience in IT support.
Knowledge of Windows 11 and Microsoft 365 including Outlook, Teams, OneDrive, and SharePoint.
Knowledge of PowerShell, Linux, or ticket systems is an advantage.
Basic knowledge of TCP/IP, DNS, DHCP as well as an interest in networks and IT infrastructures.
Interest in Microsoft Intune, Active Directory, Entra ID, and modern endpoint management.
Enjoyment in practical handling of hardware, software installations, and technical troubleshooting.
Very good German and English skills, both spoken and written.
Benefits:
- Flexible working hours
- Home office
- Market- and performance-based salaries
- Attractive training and development opportunities
- Comfortable office with modern infrastructure
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zug
Contact
Rigon Shabani,
+41443852146
