Finance Frontdesk Manager

Get Switzerland moving together with us.

Finance Frontdesk Manager

Bern

01.01.2027 or by arrangement

60-100%

104301

What we offer you.

Do you want to lead people, develop services and take on responsibility? Then with us you have the ideal opportunity to actively contribute, together with a motivated team, to shaping the future of our Finance frontdesk. Together with your team, you ensure First Level Support for our customers and partners on all accounting matters. You will find a young, committed and competent team that passionately ensures the daily operations of the frontdesk. You will be given a wide scope to actively organise daily activities and sustainably promote the development of the team and our services. You can also count on the support of the entire organisation and the experience of expert colleagues.

What you can get moving.

• You take technical and personnel responsibility for the operational running of our frontdesk and ensure a high quality of service.
• Together with your colleagues, you optimise the entire Service Delivery process in the Finance Shared Service Organisation.
• You lead your team based on business economy indicators and objectives and derive concrete improvement measures.
• You identify optimisation and automation potentials and actively promote their implementation in close collaboration with internal and external partners.
• As a modern leader, you train, promote and develop your team (around 12 full-time positions) and create an environment where people can take responsibility and develop their potential.
• You establish a culture of learning, collaboration and continuous improvement and take your team to the next level together with us.

What you bring with you.

• You think analytically and interdisciplinarily, quickly recognise connections and are able to visualise, present and clearly explain complex issues.

• Changes motivate you. You recognise optimisation potentials early and consistently implement improvements to processes, organisations and systems.
• With strong organisational skills, a high sense of responsibility and reliability, you stand out in daily work; you enjoy supporting young colleagues and communicate empathetically and respectfully.
• You have solid knowledge in using and developing Service Management solutions (especially call/ticketing processes, Incident/Problem/Service Request and Change Management, Service Level Management and Knowledge Management).
• You have obtained a diploma in business administration, business informatics (SSS/SUP) or an equivalent higher education, or you already have solid experience managing a First-Level Support, Service Desk or Customer Service team. Ideally, you combine both.
• You have an excellent command of German (level C2) and good written and spoken knowledge of at least one other national language.

Salary and benefits.

We have a fair and modern remuneration system and actively commit to pay equality. For this reason, detailed and transparent information on the SBB remuneration system is available. This position falls under requirement level J, regional allowance level 1. More on salary and benefits .

This is a good way to start.

Your desire to get Switzerland moving together with us is the greatest proof of motivation you can show us. Therefore, we do not require a cover letter for this position. If you wish to share the reasons for your application, you can do so using our tool. Doing something great is easier when addressing each other informally. Starting with your application.

We do not accept applications from recruitment agencies for this position.

On site

Adrienn Lázár adrienn.lazar@sbb.ch