Technical Clerk

Tasks:

• Receiving and processing customer enquiries by telephone and e-mail
• Competent advice to customers on technical questions regarding concrete, building materials and applications in specialist civil engineering
• Recording and processing customer orders in the ERP system
• Accompanying and monitoring orders from order to delivery
• Coordination with sales, warehouse, logistics and other internal specialist departments
• Maintenance and updating of customer and order data
• Professional handling of complaints and development of customer-oriented solutions
• Occasional support in the warehouse with picking as well as loading and unloading
• Carrying out occasional material transports with passenger car and trailer

Requirements profile:

• Completed technical or commercial training with a strong technical understanding
• Several years of professional experience in technical internal service, clerical work or customer service
• Good industry and product knowledge in the field of concrete, concrete technology, building materials or specialist civil engineering
• Familiarity with technical products and workflows in the main construction trade
• Ability to understand and competently process technical customer enquiries
• Fluent German in spoken and written form
• French language skills are an advantage
• Confident handling of MS Office and experience with ERP systems
• Independent, structured and solution-oriented way of working
• Strong customer orientation and communication skills
• Team-oriented and reliable personality who also pitches in practically when needed
• Valid driving licence category B
• Willingness for occasional material transports with passenger car and trailer

Your benefits:

• A varied and responsible role in a technical environment
• A modern working environment with flat hierarchies and short decision-making paths
• A collegial and dynamic team
• Contemporary employment conditions and attractive social benefits
• Opportunities for further training and professional development
• 100% permanent employment

Have we aroused your interest?
Then we look forward to receiving your online application or simply contact us easily by telephone or e-mail.