Aesch
IT Service & System Manager (Exclusive via Rocken) (m/f/d)
- 25 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 4147 Aesch
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Service & System Manager (Exclusive via Rocken) (m/f/d)
How secure is your IT infrastructure really? Our Rocken partner specialises in holistic cyber security, IT, and network solutions. The company serves leading corporations and established SMEs from various industries - with a clear focus on security, reliability, and technical excellence. From consulting through implementation to ongoing monitoring: bespoke solutions are created here to protect companies against the most advanced threats. Collaboration is conducted on a partnership basis at eye level, with an in-house Security Operations Centre for rapid response in emergencies. Expertise, team spirit, and genuine solution orientation are what count here. Ready to become part of a dedicated team that fights daily for the security of companies? Then our Rocken partner looks forward to your application.Role:
We are looking for a technically skilled individual with strong customer orientation who takes responsibility for the operation and further development of modern IT services. The focus is on personal customer support, coordination of IT service processes, and active assistance with technical issues.
The role also offers development opportunities: with the appropriate suitability, a technical and personnel leadership role in the IT area can additionally be assumed.
Responsibilities:
Comprehensive support of IT customers and responsibility for their services in the areas of workplace, server, and applications
Management of operational service operations and support of optimisations, projects, and technical developments
Participation in the further development and implementation of ITSM processes in collaboration with the responsible process units
Analysis and resolution of complex technical faults in 2nd-level support for hardware and software
Monitoring of system landscapes via monitoring tools as well as initiation and coordination of escalation processes
Maintenance of technical documentation and clear instructions for customers and users
Qualifications:
Several years of professional experience in IT service management or in the operation and further development of IT infrastructures
Customer-oriented thinking combined with enthusiasm for technical tasks and a pronounced hands-on mentality
Sound knowledge of Microsoft infrastructures, especially Windows Server, Active Directory, Microsoft 365/Cloud, and Windows Client
Experience with data backup, recovery, and corresponding backup technologies
IT education at HF level or comparable qualification is an advantage; ITIL knowledge or certification is desirable
Very good German skills and good English skills as well as a reliable, quality-conscious, and solution-oriented working style
Benefits:
- Coaching and mentoring
- Canteen, meal allowances, and discounts
- Flexible working hours
- Home office
- Numerous employee events
- Market- and performance-based salaries
- Comfortable office with modern infrastructure
- Open corporate culture
- Interesting and varied activities/projects
- Experienced and dynamic team
- Flat hierarchies
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Aesch
Contact
Diego Barth,
+41443852145
